![banner-image](https://www.tracelink.com/sites/default/files/2024-02/tam%20hero.png) Products ## Breadcrumb 1. [Home](/) # Technical Account Management Services (TAM) Strategic, technical experts dedicated to helping customers maximize their TraceLink solutions green Product overview ## Ensuring operational health Technical Account Management (TAM) Services provide TraceLink customers with an experienced technical resource focused on maximizing each customer’s operational health and long-term technical relationship with TraceLink. TAMs partner with you to develop action plans to address the highest impact areas of your day-to-day operations using TraceLink solutions, provide strategic technical governance of your TraceLink environment, and act as your champion to advocate for your technical needs and priorities. Contact Us Contact Us document.addEventListener("DOMContentLoaded", function() { // Delay the execution by 2 seconds (2000 milliseconds) setTimeout(function() { (function() { 'use strict'; // Load Marketo form MktoForms2.loadForm("//go.tracelink.com", "776-BAW-230", 2259); })(); // Wait until the Marketo form is loaded MktoForms2.whenReady(function(form) { var formElement = document.getElementById('mktoForm_2259'); if (!formElement) { console.error("Form with id 'mktoForm_2259' not found."); return; } var formLocation = formElement.querySelector("input[name=formLocation]"); // Get the current URL and set the formLocation field if (formLocation) { var currentURL = window.location.href; formLocation.value = currentURL; } // Add onSuccess handler form.onSuccess(function(values, followUpUrl) { var formElem = form.getFormElem()[0]; if (formElem) { formElem.style.display = 'none'; } else { console.warn("Form element could not be found to hide it."); } var confirmMessage = document.getElementById('confirmform'); if (confirmMessage) { confirmMessage.style.display = 'block'; } else { console.warn("Confirmation message with id 'confirmform' not found."); } return false; // Prevent the form from submitting normally }); }); }, 2000); // Delay for 2 seconds }); **Thank you for contacting us; we’ll be in touch shortly.** ##### TAM offers: Technical guidance and operational advice Use case consulting & review Escalation communication management Strategic governance and development prioritization Release readiness preparation #### TAM customers ### Why TAM services? Companies across the life sciences and healthcare supply chain face immense challenges in aligning their business and supply chain operations to meet current and evolving network integration, transaction data exchange, and business processes requirements. TAM is designed for companies and teams that: ##### Have global supply and partner ecosystems TAM supports global customers with large teams, high volume of transactions, complex use cases, multiple TraceLink solutions, and applications that require a higher level of attention from a technical standpoint. ##### Have global supply and partner ecosystems ##### Are spread thin or lack needed resources TAM supports customers with smaller teams that are spread thin and may have knowledge gaps due to turnover or changing teams resulting in a lack of experience and familiarity with managing TraceLink solutions. ##### Are spread thin or lack needed resources ##### Are growing or evolving to meet patient needs TAM supports customers expanding or changing their business with a need for an experienced technical advisor for strategic use case scenario discussions. ##### Are growing or evolving to meet patient needs ### See more [See](#2257406779-1292499019)- Customers who anticipate a gradual or uncertain expansion of TraceLink solutions across their business and supply network, and understand the need for an experienced technical advisor - Customers that struggle with understanding supply chain transaction errors or experience challenges with trade partner data exchange - Customers with high volume, complex supply networks that result in a high number of support cases, thus benefiting from an additional layer of technical guidance and oversight from a highly experienced expert who is deeply knowledgeable about their business and supply chain - Customers with validation preparation challenges such as time management, digesting release changes, performing impact assessments or internal team communication - Customers with growing, unique solution capability requirements seeking a strategic advocate to help them drive new enhancements Benefits ## How TAM services drive business success ## Utilize a dedicated, expert resource ## Ensure best practices ## Receive technical data analysis ## Leverage strategic guidance & collaboration ## Prepare for roadmap releases ## Communicate regularly & proactively ![test](https://www.tracelink.com/sites/default/files/styles/vertical_drawer_desktop_600px_x_336px_/public/2024-02/For%20Internal%2092_0.png.webp?itok=5qllh6Kb) Benefits ## Utilize a dedicated, expert resource TAMs provide customers with an experienced, named resource for technical guidance and escalation management. ![For Internal 86](https://www.tracelink.com/sites/default/files/styles/vertical_drawer_desktop_600px_x_336px_/public/2024-02/For%20Internal%2086.png.webp?itok=HPMZJ_uX) Benefits ## Ensure best practices TAMs develop a deep understanding of customers’ use cases and provide recommended best practices for optimal use of TraceLink solutions. ![For_Internal_94](https://www.tracelink.com/sites/default/files/styles/vertical_drawer_desktop_600px_x_336px_/public/2024-02/For%20Internal%2094.png.webp?itok=mLAkpB3z) Benefits ## Receive technical data analysis Leverage the rich data, the canonical data model and "integrate-once, interoperate-with-everyone" connectivity approach, the OPUS experience design componentry, and other capabilities of the OPUS Platform and its applications to create rich, value-enhancing solutions. ![For Internal 58](https://www.tracelink.com/sites/default/files/styles/vertical_drawer_desktop_600px_x_336px_/public/2024-02/For%20Internal%2058.png.webp?itok=HSDJw9R4) Benefits ## Leverage strategic guidance & collaboration TAMs identify pain points, assess training needs, and provide overviews of system functionality. TAMs collaborate with customers to understand the business impact of defects and enhancement requests and advocate internally for prioritization of those that are most impactful while providing regular updates. ![Leadership](https://www.tracelink.com/sites/default/files/styles/vertical_drawer_desktop_600px_x_336px_/public/2024-02/For%20Internal%2036.png.webp?itok=zZknDyme) Benefits ## Prepare for roadmap releases TAMs perform customer-specific impact assessments for each TraceLink roadmap release to review new and changing functionality in preparation for validation. ![admin](https://www.tracelink.com/sites/default/files/styles/vertical_drawer_desktop_600px_x_336px_/public/2024-02/For%20Internal%2083.png.webp?itok=reoE7Ho0) Benefits ## Communicate regularly & proactively TAMs communicate to customers important updates related to critical issues, release dates, upcoming webinars and community meetings. Partner voices ## Building a stronger network Hear what our customers and partners are saying about TAM services. Hear what our customers and partners are saying about TAM services. > Ted \[TAM team member\] is diagnosing so many problems with our partners. It would be a nightmare without him. I just have the time or expertise to do what he does. He is one of the best investments TWI has ever made. Linda Nesbitt Manager, Supply Chain & Administration TWi Pharma > Abeer’s \[TAM team member\] level of involvement and responsiveness has been perfect. Her analysis is extremely helpful. She keeps an eye on things for us. Rick Sauerzopf Senior Technical Serialization Manager and Architect Teva Pharmaceuticals > Amit \[TAM team member\] is a great communicator and extremely responsive when we need him. He is keen to solve any issue and answer any question we have. Marten Alm IT Application Manager Recipharm ### Explore related products [ See all products ](/products/product-explorer) [ Serialization ](/solution-suite/serialization) [ Serialized Operations Manager ](/products/product-orchestration/serialization/serialized-operations-manager) [ Multienterprise Information Network Tower ](/solution-suite/multienterprise-information-network-tower) [ MINT for External Manufacturing ](/products/partner-orchestration/mint/external-manufacturing) [ Supply Chain Work Management ](/solution-suite/process-orchestration-empowered-teams) [ SCWM for Compliance Exceptions ](/products/process-orchestration/supply-chain-work-management/compliance-exceptions) [ Country Compliance ](/solution-suite/country-compliance) [ US Drug Supply Chain Security Act ](/products/product-orchestration/country-compliance/us-compliance) ### Related resources [ See more resources ](/resources/resource-center) ![](/sites/default/files/styles/resize_image_style_640_480/public/_global-asset/images/insights/pharmacist-scan-product-resources-category.jpg.webp?itok=L4C0SUiV) ##### DSCSA and the Path to Digital Transformation in the Pharmacy Investing in serialization for DSCSA compliance can transform your pharmacy operations. 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[Get Details](/resources/resource-center/why-serialization-could-be-a-game-changer-for-health-systems "Get Details") ![](/sites/default/files/styles/resize_image_style_640_480/public/_global-asset/images/insights/warehouse-forklift-tracelink-tn.jpg.webp?itok=wATVD0kO) ##### Solving Saleable Returns: Critical Steps Toward Meeting the Deadline In this webinar series, TraceLink experts will guide you through the maze of saleable returns and… [Get Details](/resources/resource-center/solving-saleable-returns-critical-steps-toward-meeting-the-deadline "Get Details") ![](/sites/default/files/styles/resize_image_style_640_480/public/_global-asset/images/insights/boxes-warehouse-scanner.jpg.webp?itok=oNKGRA9m) ##### Take Control of Serialized Operations with Serialized Product Intelligence Learn how TraceLink can help you boost the efficiency of serialized operations. [Get Details](/resources/resource-center/take-control-of-serialized-operations-with-serialized-product-intelligence "Get Details") ![technical account management](https://www.tracelink.com/sites/default/files/styles/recovery_banner_desktop_1224_x_386/public/2024-02/tam%20recover%20banner.png.webp?itok=JhsE4OXw) ### How can we help you? Connect with our experts and discover how TraceLink’s TAM services can meet your unique business needs. [ Talk to an expert ](/contact-us)