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[Resource Center](/resources/resource-center) # Integrated Serialized Product Distribution Systems for Customer Service and Operational Efficiency ![banner-image](https://www.tracelink.com/sites/default/files/2024-02/For%20Internal%2076.png) - [Download PDF](/node/32646/pdf) - [Share](#) - [ LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.tracelink.com/resources/resource-center/integrated-serialized-product-distribution-systems-for-customer-service-and-operational-efficiency&title=Integrated Serialized Product Distribution Systems for Customer Service and Operational Efficiency&summary=Learn how SummitSD integrated TraceLink with their ERP system to reduce DSCSA exceptions, streamline operations, and build a scalable foundation for better customer service and patient access. &source=TraceLink "LinkedIn") - [ Facebook ](https://www.facebook.com/share.php?u=https://www.tracelink.com/resources/resource-center/integrated-serialized-product-distribution-systems-for-customer-service-and-operational-efficiency&t=Integrated Serialized Product Distribution Systems for Customer Service and Operational Efficiency "Facebook") - [ Mail ](mailto:?subject=Integrated Serialized Product Distribution Systems for Customer Service and Operational Efficiency+|+TraceLink&body=https://www.tracelink.com/resources/resource-center/integrated-serialized-product-distribution-systems-for-customer-service-and-operational-efficiency "Mail") - [ Twitter ](https://twitter.com/intent/tweet?text=Integrated Serialized Product Distribution Systems for Customer Service and Operational Efficiency https://www.tracelink.com/resources/resource-center/integrated-serialized-product-distribution-systems-for-customer-service-and-operational-efficiency&via=TraceLink "Twitter") #### Table of contents ![](https://play.vidyard.com/3dy5NW2JJDP8unLk3838g9.jpg) Building scalable operations from the ground up is never easy—especially when you’re distributing life-saving medications across the U.S. with only four months to prepare. At FutureLink Boston 2025, Ryan O’Neill and Sam Thompson of wholesale distributor SummitSD share how they overcame startup challenges, siloed systems, and manual processes to implement an integrated, validated solution for serialized product distribution. By [**aligning TraceLink with their ERP system**](/resources/resource-center/wholesale-distributor-summit-sd-relies-on-tracelink-for-dscsa-compliance) and introducing an online customer ordering portal, SummitSD improved data accuracy, reduced DSCSA exceptions, and created a foundation for future growth, innovation, and improved patient access. **Watch to learn:** - How SummitSD eliminated siloed systems to reduce errors and improve operational speed - Why starting with business needs—not technology—was key to their success - How the team reduced DSCSA exceptions to 1% and simplified government pricing compliance Watch the full session to learn how SummitSD built an integrated infrastructure to scale customer service and efficiency across DSCSA networks. [Video](/category/video)[Serialization](/category/serialization-0), [US Drug Supply Chain Security Act](/category/us-drug-supply-chain-security-act)[DSCSA](/category/dscsa)[Regulatory/Compliance](/category/regulatory-compliance), [Serialization](/category/serialization) #### Table of contents Meet with TraceLink to learn more about supply chain digitalization. Fill out the form to schedule a meeting now. document.addEventListener("DOMContentLoaded", function() { // Delay the execution by 2 seconds (2000 milliseconds) setTimeout(function() { (function() { 'use strict'; // Load Marketo form MktoForms2.loadForm("//go.tracelink.com", "776-BAW-230", 5296); })(); // Wait until the Marketo form is loaded MktoForms2.whenReady(function(form) { var formElement = document.getElementById('mktoForm_5296'); if (!formElement) { console.error("Form with id 'mktoForm_5296' not found."); return; } var formLocation = formElement.querySelector("input[name=formLocation]"); // Get the current URL and set the formLocation field if (formLocation) { var currentURL = window.location.href; formLocation.value = currentURL; } // Add onSuccess handler form.onSuccess(function(values, followUpUrl) { var formElem = form.getFormElem()[0]; if (formElem) { formElem.style.display = 'none'; } else { console.warn("Form element could not be found to hide it."); } var confirmMessage = document.getElementById('confirmform'); if (confirmMessage) { confirmMessage.style.display = 'block'; } else { console.warn("Confirmation message with id 'confirmform' not found."); } return false; // Prevent the form from submitting normally }); }); }, 2000); // Delay for 2 seconds }); **Thank you! We will contact you soon!** ##### Related Content [ ![Wholesale-Distributor](https://www.tracelink.com/sites/default/files/styles/resize_image_style_640_480/public/2024-02/For%20Internal%2055.png.webp?itok=0K8agZX1) ](/resources/resource-center/wholesale-distributor-summit-sd-relies-on-tracelink-for-dscsa-compliance) ##### Wholesale Distributor Summit SD Relies on TraceLink for DSCSA Compliance Learn why wholesale distributor Summit SD chose the TraceLink network to ensure compliance with the final phase of the U.S. Drug Supply Chain Security Act (DSCSA). Watch the video! [View More](/resources/resource-center/wholesale-distributor-summit-sd-relies-on-tracelink-for-dscsa-compliance) [ ![Digital Network](https://www.tracelink.com/sites/default/files/styles/resize_image_style_640_480/public/2024-03/Digital%20Network%201.png.webp?itok=ObySycyW) ](/resources/resource-center/futurelink-boston-2025-keynote-intelligent-orchestration-of-your-end-to-end-supply-chain) ##### FutureLink Boston 2025 Keynote: Intelligent Orchestration of Your End-to-End Supply Chain Shabbir Dahod, President and CEO of TraceLink, shares how the company is executing on a long-standing vision for intelligent supply chain orchestration to reduce stockouts, lower working capital, and increase revenue. [View More](/resources/resource-center/futurelink-boston-2025-keynote-intelligent-orchestration-of-your-end-to-end-supply-chain) [ ![standardized](https://www.tracelink.com/sites/default/files/styles/resize_image_style_640_480/public/2024-02/For%20Internal%2082.png.webp?itok=kw6sY2cE) ](/resources/resource-center/dscsa-to-commercial-asns-seamless-transition-on-the-traceLink-network) ##### DSCSA to Commercial ASNs: Seamless Transition on the TraceLink Network Dan Walles, Vice President of Product Marketing at TraceLink, shows how MINT helps companies maintain ASN delivery post-DSCSA while laying the groundwork for scalable supply chain digitalization. [View More](/resources/resource-center/dscsa-to-commercial-asns-seamless-transition-on-the-traceLink-network)