Resources ## Breadcrumb 1. [Home](/) 2. [Resources](/resources/resource-center) 3. [Resource Center](/resources/resource-center) # Orchestrating Outcomes: Harnessing Technology to Build Patient-Centric Logistics Networks Featuring Jon Chapman, VP of Pharma Healthcare at Kuehne+Nagel ![banner-image](https://www.tracelink.com/sites/default/files/2024-02/For%20Internal%2075.png) - [Download PDF](/node/31451/pdf) - [Share](#) - [ LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.tracelink.com/resources/resource-center/jon-chapman-of-kuehne-nagel-on-harnessing-technology-to-build-patient-centric-supply-chains&title=Orchestrating Outcomes: Harnessing Technology to Build Patient-Centric Logistics Networks&summary=Jon Chapman of Kuehne+Nagel discusses innovations in patient-centric supply chains, the role of IoT and cloud infrastructure, and the integration of AI and real-time data to meet evolving customer needs.&source=TraceLink "LinkedIn") - [ Facebook ](https://www.facebook.com/share.php?u=https://www.tracelink.com/resources/resource-center/jon-chapman-of-kuehne-nagel-on-harnessing-technology-to-build-patient-centric-supply-chains&t=Orchestrating Outcomes: Harnessing Technology to Build Patient-Centric Logistics Networks "Facebook") - [ Mail ](mailto:?subject=Orchestrating Outcomes: Harnessing Technology to Build Patient-Centric Logistics Networks+|+TraceLink&body=https://www.tracelink.com/resources/resource-center/jon-chapman-of-kuehne-nagel-on-harnessing-technology-to-build-patient-centric-supply-chains "Mail") - [ Twitter ](https://twitter.com/intent/tweet?text=Orchestrating Outcomes: Harnessing Technology to Build Patient-Centric Logistics Networks https://www.tracelink.com/resources/resource-center/jon-chapman-of-kuehne-nagel-on-harnessing-technology-to-build-patient-centric-supply-chains&via=TraceLink "Twitter") #### Table of contents What does the future of supply chain logistics look like? In this episode of Orchestrating Outcomes, Jon Chapman, VP of Pharma Healthcare at Kuehne+Nagel, highlights innovations in patient-centric approaches, personalized medicine, and sustainability, along with advancements in IoT-enabled tracking and cloud infrastructure. He also explains how the organization is harmonizing global operations, navigating diverse regulations, and continually adapting to evolving customer needs. - [**How Real-Time Data Powers KPI Tracking and CAPA Improvement at Kuehne+Nagel**](#video1) - [**Enhancing Customer Trust Through Rapid Response and Predictive Insights**](#video2) - [**Navigating the Complexity of Modern Supply Chains with Digital Integration**](#video3) - [**The Future of Logistics: AI, Machine Learning, and Real-Time Data**](#video4) - [**Jon Chapman of Kuehne+Nagel Part 1**](#video5) - [**Jon Chapman of Kuehne+Nagel Part 2**](#video6) Explore some interview highlights below and then watch the full interview for more insights. #### How Real-Time Data Powers KPI Tracking and CAPA Improvement at Kuehne+Nagel ![](https://play.vidyard.com/vJ5A5QXqdxia1oxTznFUDv.jpg) (3 minute watch) Real-time data enables Kuehne+Nagel to track critical logistics KPIs—on-time, in-full delivery, carbon footprint, and quality—while streamlining CAPA processes to address issues and drive continuous improvement across the supply chain. #### Enhancing Customer Trust Through Rapid Response and Predictive Insights ![](https://play.vidyard.com/hr861nCF9WYcoGNZNVCpNw.jpg) (3 minute watch) Kuehne+Nagel is focused on building customer trust by placing the customer experience at the heart of its strategy, while working to enhance its ability to predict, prevent, and quickly address shipment issues. Through investments in technology, data, and team capabilities, they aim to proactively protect shipments and ensure seamless, patient-centric supply chains. #### Navigating the Complexity of Modern Supply Chains with Digital Integration ![](https://play.vidyard.com/SmATE6sxj9Aku9Ce4ntYXp.jpg) (3 minute watch) As supply chains become more complex, Kuehne+Nagel is focusing on building a digital backbone that connects all stakeholders, enabling seamless data sharing and ensuring full visibility across the entire logistics process. By developing flexible, interconnected systems, they are preparing to meet both current and future customer expectations. #### The Future of Logistics: AI, Machine Learning, and Real-Time Data ![](https://play.vidyard.com/zQL43BfNPpkAYQ2sdm12TZ.jpg) (2 minute watch) Jon Chapman discusses the vital role of real-time, accurate data in shaping the future of logistics, emphasizing how AI, machine learning, and data insights will improve shipment quality, reduce costs, and better meet customer needs. #### Jon Chapman of Kuehne+Nagel - Part 1 ![](https://play.vidyard.com/KSA75hip9wWRozc7L3d6Q7.jpg) (22 minute watch) In this episode of Orchestrating Outcomes, Jon Chapman, VP of Pharma Healthcare at Kuehne+Nagel, discusses innovations in temperature-sensitive shipment handling, patient-centric logistics, and the logistical challenges of personalized medicine. He also highlights investments in sustainability, ESG practices, and the role of IoT-enabled logistics for real-time tracking and visibility. #### Jon Chapman of Kuehne+Nagel - Part 2 ![](https://play.vidyard.com/h5guBvQSKKthhXd4raWkMQ.jpg) (24 minute watch) Discover how Kuehne+Nagel is revolutionizing healthcare logistics by leveraging digital tools to enhance visibility, predict issues, and build customer trust. In Part 2 of this Orchestrating Outcomes interview, Jon Chapman explains how the company harmonizes global operations, navigates complex regulations, and adapts to evolving customer needs—all while prioritizing patient safety. [VIEW SERIES](/orchestrating-outcomes "Orchestrating Outcomes") [Video](/category/video)[MINT for Logistics](/category/mint-logistics)[Orchestrating Outcomes](/category/orchestrating-outcomes), [Supply Chain Digitalization](/category/supply-chain-digitalization)[Logistics/Distribution](/category/logistics-distribution) #### Table of contents Learn more about supply chain digitalization! Fill out the form to contact us now. document.addEventListener("DOMContentLoaded", function() { // Delay the execution by 2 seconds (2000 milliseconds) setTimeout(function() { (function() { 'use strict'; // Load Marketo form MktoForms2.loadForm("//go.tracelink.com", "776-BAW-230", 4895); })(); // Wait until the Marketo form is loaded MktoForms2.whenReady(function(form) { var formElement = document.getElementById('mktoForm_4895'); if (!formElement) { console.error("Form with id 'mktoForm_4895' not found."); return; } var formLocation = formElement.querySelector("input[name=formLocation]"); // Get the current URL and set the formLocation field if (formLocation) { var currentURL = window.location.href; formLocation.value = currentURL; } // Add onSuccess handler form.onSuccess(function(values, followUpUrl) { var formElem = form.getFormElem()[0]; if (formElem) { formElem.style.display = 'none'; } else { console.warn("Form element could not be found to hide it."); } var confirmMessage = document.getElementById('confirmform'); if (confirmMessage) { confirmMessage.style.display = 'block'; } else { console.warn("Confirmation message with id 'confirmform' not found."); } return false; // Prevent the form from submitting normally }); }); }, 2000); // Delay for 2 seconds }); **Thank you for contacting us! We’ll be in touch shortly.** ##### Related Content [ ![Data exchange](https://www.tracelink.com/sites/default/files/styles/resize_image_style_640_480/public/2024-03/Integration%2014.jpg.webp?itok=7bQ5TLRs) ](/resources/resource-center/orchestrating-outcomes-for-logistics-dan-bell-of-marken-on-driving-digitalization-and-patient-centric-innovation-in-pharma-supply-chains-part-1) ##### Orchestrating Outcomes for Logistics: Dan Bell of Marken on Driving Digitalization and Patient-Centric Innovation in Pharma Supply Chains – Part 1 Dan Bell, Senior Vice President of Innovation and Strategic Operations at Marken, shares insights on how Marken leverages UPS’s vast global network to ensure patient safety and product quality. Watch the interview! [View More](/resources/resource-center/orchestrating-outcomes-for-logistics-dan-bell-of-marken-on-driving-digitalization-and-patient-centric-innovation-in-pharma-supply-chains-part-1) [ ![MINT](https://www.tracelink.com/sites/default/files/styles/resize_image_style_640_480/public/2024-02/MINT.png.webp?itok=VUj02vxb) ](/resources/resource-center/orchestrating-outcomes-for-logistics-dan-bell-of-marken-on-driving-digitalization-and-patient-centric-innovation-in-pharma-supply-chains-part-2) ##### Orchestrating Outcomes for Logistics: Dan Bell of Marken on Driving Digitalization and Patient-Centric Innovation in Pharma Supply Chains – Part 2 Dan Bell, Senior Vice President of Innovation and Strategic Operations at Marken, explains why building resilience into every link of the supply chain is the key to driving both precision and progress. Watch the interview! [View More](/resources/resource-center/orchestrating-outcomes-for-logistics-dan-bell-of-marken-on-driving-digitalization-and-patient-centric-innovation-in-pharma-supply-chains-part-2) [ ![Supplier Acknowledgements ](https://www.tracelink.com/sites/default/files/styles/resize_image_style_640_480/public/2024-03/Resources%201_0.png.webp?itok=dMsMI9de) ](/resources/resource-center/orchestrating-outcomes-for-logistics-guy-courtin-of-tecsys-on-the-impact-of-supply-chain-digitalization%E2%80%93part-1) ##### Orchestrating Outcomes for Logistics: Guy Courtin of Tecsys Inc. on the Impact of Supply Chain Digitalization – Part 1 Guy Courtin of Tecsys Inc. discusses the importance of data accuracy, the "Amazon effect" on healthcare logistics, and the challenges of digitalization in a constantly changing supply chain environment. Watch the video! [View More](/resources/resource-center/orchestrating-outcomes-for-logistics-guy-courtin-of-tecsys-on-the-impact-of-supply-chain-digitalization%E2%80%93part-1) [ ![Integration](https://www.tracelink.com/sites/default/files/styles/resize_image_style_640_480/public/2024-03/Integration%205.png.webp?itok=I4yrATRy) ](/resources/resource-center/orchestrating-outcomes-for-logistics-guy-courtin-of-tecsys-on-the-impact-of-supply-chain-digitalization-part-2) ##### Orchestrating Outcomes for Logistics: Guy Courtin of Tecsys Inc. on the Impact of Supply Chain Digitalization – Part 2 Guy Courtin of Tecsys Inc. shares insights on outsourcing, DSCSA, warehouse automation, the Internet of Things, and their impact on supply chain digitalization initiatives. Watch the video! [View More](/resources/resource-center/orchestrating-outcomes-for-logistics-guy-courtin-of-tecsys-on-the-impact-of-supply-chain-digitalization-part-2) [ ![Manufacturers](https://www.tracelink.com/sites/default/files/styles/resize_image_style_640_480/public/2024-03/For%20Internal%2087.png.webp?itok=RRDngvZe) ](/resources/resource-center/jeff-borden-of-sandoz-on-how-to-build-strategic-partnerships-between-brand-owners-and-cmos-part-1) ##### Orchestrating Outcomes for External Manufacturing: Jeff Borden of Sandoz on How to Build Strategic Partnerships Between Brand Owners and CMOs – Part 1 Jeff Borden, VP of North America Supply Chain at Sandoz, shares his insights on complexities of supply chain digitalization from both a brand owner and a CMO perspective. Watch now! [View More](/resources/resource-center/jeff-borden-of-sandoz-on-how-to-build-strategic-partnerships-between-brand-owners-and-cmos-part-1) [ ![Orchestrating Outcomes Web Banner](https://www.tracelink.com/sites/default/files/styles/resize_image_style_640_480/public/2024-11/OrchestratingOutcomes_WebBanner.jpg.webp?itok=o_V9Cie_) ](/orchestrating-outcomes) ##### Orchestrating Outcomes Gain insights and actionable strategies from life sciences industry leaders driving digitalization across the end-to-end supply chain. [View More](/orchestrating-outcomes)