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[Resource Center](/resources/resource-center) # Three Essential Capabilities That Prevent Supply Chain Issues From Escalating into Supply Chain Disruptions By Kevin Young, Chief Marketing Officer ![banner-image](https://www.tracelink.com/sites/default/files/2021-08/supply%20chain%20issue%20management%20thumbnail%2010_0.png) - [Download PDF](/node/20911/pdf) - [Share](#) - [ LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.tracelink.com/resources/resource-center/three-essential-capabilities-prevent-supply-chain-issues-from-escalating-supply-chain-disruptions&title=Three Essential Capabilities That Prevent Supply Chain Issues From Escalating into Supply Chain Disruptions&summary=Companies that have digitalized supply chain issue management have seen significant supply chain performance improvements.&source=TraceLink "LinkedIn") - [ Facebook ](https://www.facebook.com/share.php?u=https://www.tracelink.com/resources/resource-center/three-essential-capabilities-prevent-supply-chain-issues-from-escalating-supply-chain-disruptions&t=Three Essential Capabilities That Prevent Supply Chain Issues From Escalating into Supply Chain Disruptions "Facebook") - [ Mail ](mailto:?subject=Three Essential Capabilities That Prevent Supply Chain Issues From Escalating into Supply Chain Disruptions+|+TraceLink&body=https://www.tracelink.com/resources/resource-center/three-essential-capabilities-prevent-supply-chain-issues-from-escalating-supply-chain-disruptions "Mail") - [ Twitter ](https://twitter.com/intent/tweet?text=Three Essential Capabilities That Prevent Supply Chain Issues From Escalating into Supply Chain Disruptions https://www.tracelink.com/resources/resource-center/three-essential-capabilities-prevent-supply-chain-issues-from-escalating-supply-chain-disruptions&via=TraceLink "Twitter") #### Table of contents *This pyramid visualizes the three essential capabilities required to prevent supply chain issues from escalating into supply chain disruptions:Companies that have digitalized Supply Chain Work Management (now POET) have seen significant supply chain performance improvements.* Working with internal teams and supply chain partners to resolve an issue can take five to six weeks or longer. Late shipments, material shortages, out-of-spec products, changes in production quantities, and other business processes and product quality defects often escalate into supply chain disruptions that result in late deliveries to customers. Supply Chain Work Management (now POET) is a business process that is best executed as a cross-company process. However, it has not been digitalized in most organizations, which hinders smooth issue management. As a result, dealing with issues is often a firefighting exercise managed and resolved with unstructured and decentralized tools and processes like phone calls, emails, video conferencing, and spreadsheets. This means senior leaders often lack the visibility to respond to threats in the supply chain and much of the information needed to drive supply chain performance improvements is lost or never collected. Have you ever dealt with a supply chain issue and said, “If I had only known sooner we could have done something about it?” TraceLink [Supply Chain Work Management (now POET)](/node/20716 "Supply Chain Issue Management") is a workflow-driven, multienterprise collaboration solution for capturing, analyzing, resolving, correcting, and preventing supply chain issues. Digitalizing the Supply Chain Work Management (now POET) process provides actionable visibility at all levels of the organization and across the end-to-end supply chain. With the TraceLink Supply Chain Work Management (now POET) solution, you will never be caught by surprise when a supply chain issue strikes. ![](https://www.tracelink.com/sites/default/files/2022-05/UpdatedPyramid.png) This pyramid visualizes the three essential capabilities required to prevent supply chain issues from escalating into supply chain disruptions: ##### **Capability One: Actionable Issue Visibility for Managers and Executives Across the Extended Enterprise** Dashboards provide [real-time visibility](/resources/resource-center/get-real-time-visibility-and-reduce-supply-chain-issue "real-time visibility") into all supply chain issues across the extended enterprise. Managers and executives at both your company and across your supply chain partners get full visibility into incidents, trends, and the resolution status. Unlike most scorecards that report on what happened in the past, dashboards provide status of active resolution processes. You and your supply chain partners work from a single source of shared truth as you collaborate to resolve issues. And leadership teams have the visibility they need to apply additional resources when the situation demands it. ![](https://www.tracelink.com/sites/default/files/2021-07/Blog%207%20image%20B.png) ![](https://www.tracelink.com/sites/default/files/2021-07/Blog%207%20image%20C.png) ##### **Capability Two: Assign the Right Team of Subject Matter Experts** With Supply Chain Work Management (now POET), you can quickly drill into the incident and assign a member of the “process team” to ensure issues are routed to the right subject matter experts from inside and outside of your organization. Rapidly engaging with the right subject matter experts leads to faster issue resolution times. The increased clarity on user roles also helps organizations avoid reporting delays and ensures that issues are reported right away. ##### **Capability Three: Enable Reporting of Issues Immediately Along With the Data Needed to Prioritize Resolution** All employees and supply chain partners can report issues as soon as they are identified and categorized, prioritize issues, and assign tasks and due dates. Purpose-built incident management processes bring structure to issue management to ensure that more complete definitions of issues are captured, including data related to quantitative and qualitative impact, analysis of the issue, and root cause identification. TraceLink Supply Chain Work Management (now POET) supports five unique ​​​​[incident management processes](/node/21066 "Incident Management Processes") as well as a process for managing change requests: - Direct Material Supplier Incidents - Indirect Materials Supplier Incidents - External Manufacturing Incidents - Internal Manufacturing Incidents - General Incident - Change Requests ![](https://www.tracelink.com/sites/default/files/2021-07/Blog%207%20image%20D.png) ![](https://www.tracelink.com/sites/default/files/2021-07/Blog%207%20image%20E.png) ##### **The Benefits of Digitalizing Supply Chain Work Management (now POET)** One company that digitalized Supply Chain Work Management (now POET) saw significant supply chain performance improvements, including: - 65% reduction in days to close an incident - 35% reduction in incidents - 50% reduction in repeat deviations - 96% reduction in defects per million - 97% reduction in manufacturing disruptions - 82% improvement in delivery performance These improvements in supply chain execution performance ultimately reduce costs and improve cash flows while reducing supply chain risk. [Learn more: Download our Supply Chain Work Management (now POET) handbook today.](https://www.tracelink.com/agile-supply-chain/resources/supply-chain-issue-management-best-practices-handbook) [*Learn more in our Supply Chain Work Management (now POET) Resource Center.* ](/knowledge-base "Supply Chain Issue Management Resources") [Blog](/category/blog)[Process Orchestration for Empowered Teams (POET)](/category/process-orchestration-empowered-teams-poet)[Supply Chain Collaboration](/category/supply-chain-collaboration)[Supply Chain](/category/supply-chain) #### Table of contents Download the Supply Chain Work Management (now POET) Best Practices Handbook! Fill out the form to download the eBook now. document.addEventListener("DOMContentLoaded", function() { // Delay the execution by 2 seconds (2000 milliseconds) setTimeout(function() { (function() { 'use strict'; // Load Marketo form MktoForms2.loadForm("//go.tracelink.com", "776-BAW-230", 2253); })(); // Wait until the Marketo form is loaded MktoForms2.whenReady(function(form) { var formElement = document.getElementById('mktoForm_2253'); if (!formElement) { console.error("Form with id 'mktoForm_2253' not found."); return; } var formLocation = formElement.querySelector("input[name=formLocation]"); // Get the current URL and set the formLocation field if (formLocation) { var currentURL = window.location.href; formLocation.value = currentURL; } // Add onSuccess handler form.onSuccess(function(values, followUpUrl) { var formElem = form.getFormElem()[0]; if (formElem) { formElem.style.display = 'none'; } else { console.warn("Form element could not be found to hide it."); } var confirmMessage = document.getElementById('confirmform'); if (confirmMessage) { confirmMessage.style.display = 'block'; } else { console.warn("Confirmation message with id 'confirmform' not found."); } return false; // Prevent the form from submitting normally }); }); }, 2000); // Delay for 2 seconds }); **Thank you. Check your email for a copy of the content you requested.** ##### Related Content [ ![Supply Chain Issue Management](https://www.tracelink.com/sites/default/files/styles/resize_image_style_640_480/public/2021-08/supply%20chain%20issue%20management%20thumbnail%2019.png.webp?itok=pj7Deyad) ](/resources/resource-center/monitor-manage-and-resolve-supply-chain-issues-real-time-dashboard) ##### Monitor, Manage, and Resolve Supply Chain Issues with Real-Time Dashboards Agile Process Teams for Supply Chain Issue Management (APT-SCIM) gives everyone in your supply chain the power to immediately capture and report incidents. [View More](/resources/resource-center/monitor-manage-and-resolve-supply-chain-issues-real-time-dashboard) [ ![Supply Chain Issue Management](https://www.tracelink.com/sites/default/files/styles/resize_image_style_640_480/public/2021-08/supply%20chain%20issue%20management%20thumbnail%2018.png.webp?itok=p1Mlc16z) ](/resources/resource-center/reduce-defects-million-much-96-continuous-improvement) ##### Reduce Defects per Million by As Much As 96% with Continuous Improvement TraceLink Agile Process Teams for Supply Chain Issue Management (APT-SCIM) provides a digital foundation for continuous process improvement through methodologies like Six Sigma and Lean by providing a systematic approach to issue management. [View More](/resources/resource-center/reduce-defects-million-much-96-continuous-improvement) [ ![line-management](https://www.tracelink.com/sites/default/files/styles/resize_image_style_640_480/public/2021-08/supply%20chain%20issue%20management%20thumbnail%2013.png.webp?itok=uV2FbIm-) ](/resources/resource-center/how-major-manufacturer-improved-delivery-performance-82-and-avoided-100-annual-cost) ##### How a Major Manufacturer Improved Delivery Performance by 82% and Avoided $100M in Annual Cost A major manufacturer embarked on a critical operational excellence initiative to manage the quality and operational performance of its suppliers, with the aim of ensuring reliable delivery of goods and services from highly capable suppliers—without interruption. [View More](/resources/resource-center/how-major-manufacturer-improved-delivery-performance-82-and-avoided-100-annual-cost)