By Peter Smerald, Value Engineering
Our experience shows that digitalization of supply chain issue management with APT-SCIM can reduce the time your organization's employees spend on issue resolution by up to 59%.
One of the most important success criteria for any digital transformation project is having defined, pragmatic, measurable goals. To ensure customer success in digital transformation projects, TraceLink offers a value workshop as a core element of the sales process.
The workshop is designed to help participants identify and prioritize key supply chain issue management challenges. Participants also learn how Agile Process Team for Supply Chain Issue Management (APT-SCIM) addresses these challenges, and TraceLink works with participants to gather relevant metrics to perform a value analysis. The value analysis quantifies business outcomes across three dimensions. These dimensions include:
Effort: How much time does it take to accomplish a particular goal? Reducing the amount of effort it takes to complete a task improves efficiency.
Cycle Time: What is the end-to-end time that it takes to complete a process? This includes the “effort” as well as all the amount of time between tasks. More efficient processes minimize the time between tasks, increasing the speed and agility of the organization.
Visibility: Is there sufficient data to make proper decisions? Comprehensive and granular data empowers companies to:
- Monitor incidents throughout the entire issue resolution process so teams can prioritize issues and assign resources with greater effectiveness.
- Analyze current and historic incidents across partners, shipments, and time periods to identify patterns, trends, and common root causes.
Each value lever has specific measures and defined outcomes:
Efficiency frees teams from lengthy and manual issue resolution activities so they can engage in strategic projects like supply chain partner innovation and continuous improvement programs. Our experience shows that digitalization of supply chain issue management with APT-SCIM can reduce the time your organization's employees spend on issue resolution by 59%. This level of efficiency improvement can add up to hundreds or thousands of hours per calendar quarter that can be refocused on continuous improvement programs.
Agility drives financial metrics and reduces risk. As issue resolution time is reduced, products move more quickly and smoothly through the supply chain. By reducing the product lead time (time from P.O. to receipt of goods), companies are able to manufacture more products, reduce production order quantities, and reduce inventory levels. Improved agility also enables faster inventory turnover, shorter cash conversion cycles, and revenue preservation.
Visibility provides insight so that companies can improve the operational efficiency of supply chains. These insights, supported by the rich data collected in APT-SCIM, support continuous improvement programs such as Six Sigma. With detailed issue resolution history data, continuous improvement teams can improve existing processes or design new processes to reduce or eliminate recurring incidents.
The TraceLink Value Engineering program embraces these value concepts across the entire customer success journey. Getting engaged early in the sales process, the Value Engineering Team provides prospects with solid analysis to quantify the value that can be created from the digitization of supply chain issue management. This analysis also helps guide deployment considerations.
TraceLink has also identified specific measures to help customers understand the value realized from APT-SCIM. The TraceLink Customer Success Team uses these measures to help ensure that customers continue to realize value from APT-SCIM over time.