By Andy Curtis, Business Manager, Agile Process Teams
APT-SCIM provides an intuitive user experience that enables users to easily define an issue and get the resolution process started quickly.
Deploying new software solutions to address specific business challenges always carries some level of risk that stems from suboptimal functional fit or lack of proper change management strategies to ensure adoption. The last thing you need from the deployment of a supply chain issue management solution is more issues. That is why TraceLink designed Agile Process Teams for Supply Chain Issue Management (APT-SCIM) to be implemented in just a few weeks, and we know your deployment will be successful for these three reasons:
1. It is easy to get started.
2. It is easy to network internally and externally.
3. It is easy to use.
Let’s take a closer look at each of these reasons.
Easy to Get Started: APT-SCIM is a cloud-based software solution that comes with pre-built processes and workflows that can be used as-is with little or no training. Business users can also tailor the pre-built templates to accommodate unique partner process requirements using the no-code Opus Solution Builder application. No integrations to other systems are required to get started. This means you can get started quickly without adding workload to your IT team. This also means you will start to see value from APT-SCIM almost immediately.
Easy to Network: With over 280K companies on the TraceLink network as proof of an effective onboarding methodology, there is a good chance your supply chain partner is already a member of the ecosystem. For that partner, joining your multienterprise solution to manage supply chain issues is as easy as accepting a LinkedIn request. Partners currently not on the network are onboarded by TraceLink. TraceLink also provides basic support and training to your partners to ensure that your growing network does not create an additional burden on your IT team. Lastly, there are no costs for partners to join or participate.
Easy to Use: APT-SCIM provides an intuitive user experience (UX) that enables users to easily define an issue and get the resolution process started quickly. APT-SCIM is much easier to use than the current email-based issue resolution processes that it is likely replacing. With APT-SCIM, drop-down lists guide users through a comprehensive issue definition. Users can tailor the UX as required to meet the unique needs of different partner relationships. With a responsive UX design, users can access APT-SCIM from their mobile devices to support resolution processes they take into the field or to a partner site. To keep the resolution process moving, APT-SCIM provides users with both in-app and email notifications when a task requires their attention.
To ensure users begin achieving value from APT-SCIM quickly and easily, TraceLink begins documenting supply chain processes, partners, and team members involved in the supply chain issue management process in a Solution Value Workshop conducted during the sales process. This document is handed off to your designated Customer Success leader as the deployment begins to ensure the project stays on track. Many organizations start with internal departments and processes and invite partners to participate as required by the initial resolution processes managed in APT-SCIM. The Customer Success team monitors your deployment to ensure you are getting value by focusing on driving user participation, education, and engagement.
Interested in learning more? Check out this Supply Chain Issue Management preview video.