Client credit and debit adjustments

1. Select the Main Menu icon.
2. Select My Networks in the header.
3. Select a [MPL Network] from the Select your Network drop-down in the header.
4. Select a Partner or Location (e.g. your entire company or a Link to a specific Partner or internal location) in the header.
5. Select the Go button.
6.  Select Logistics - Client from the left menu.
   Partners must have the correct roles assigned if using the Owner's instance of Multienterprise Information Network Tower.

7. Select Client Credit Debit Adjustments.

8. Select the New button.
9. Enter the credit debit memo number in the Memo Numberfield.

10. Select the Save button.

    The screen refreshes with the saved client credit debit adjustment in the draft state and with the required sections populated.

11. Select the Edit button.

12. In the Transaction Information section, select Submitted from the Process Status drop drown.
13. In the Credit Debit Memo Information section fill in the following fields:
    
    1. Memo Number field – . The unique identifier for the credit debit memo.
       This field auto populates the value entered New Client Credit Debit Adjustment screen.
       
    2. Date of Adjustment field – The credit or debit adjustment start date.
    3. Adjustment Type drop-down – Identifies whether the transaction credit or debit adjustment.
    4. Credit Debit Handling Code drop-down – An unique identifier that identifies action taken by all parties for credit or debit adjustment.
    5. Credit/Debit Amount field – The value associated with a credit or debit transaction.
    6. Currency drop-down – The 3-letter ISO currency code that the line items included in the credit debit adjustment.
    7. Credit Debit Adjustment Identifier field – The unique identifier used to track and reconcile financial adjustments applied to an invoice or transaction.
    8. Action drop-down – A brief description stating the purpose of the transaction.
14. In the Reference Transaction section:
    1. Select the Addicon. At least one reference transaction line item is required to submit a credit debit adjustment.
    2. In the Add Transaction Reference panel, fill in the following fields under Reference Transaction Information:
       1. Transaction Type drop-down – The type of transaction.
       2. Transaction Value type-ahead field – The unique identifier of the transaction.
          If the value does not match the available options, the value must be entered manually.
       3. Transaction Date field - The transaction date.
    3. Select Apply.

       The new reference transaction line item is added to the transaction reference table.

15. In the Service, Promotion, Allowance, or Charge section fill in the following fields:
    1. Allowance, or Charge Indicator drop-down – Identifies credit or charges as discounts or additional charge.
    2. Charge Type drop-down – The type of credit or charge.
    3. Charge Quantity field - The quantity linked with a service, promotion, allowance, or charge.
    4. Charge Unit of Measure drop-down - The unit in which the service, promotion, allowance, or charge is measured.
    5. Charge Amount field - The credit charge amount.
    6. Charge Currency Code drop-down - The 3-letter ISO currency code that the line items included in the service, promotion, allowance, or charge.
    7. Charge Description field - A brief description of a service, promotion, allowance, or charge.
16.  
    1. Company type-ahead field – The name of the company sending the client credit and debit adjustment. This field pulls from the Owner's company and location master data.

       The remaining Client fields are auto populated with the values from the company or location's master data entry. If the name of the company is not present in the Owner's master data, the company name must be entered manually.

    2. Address 1 field – The address of the particular location.
    3. Address 2 field – Any additional address information.
    4. Country drop-down – The two-letter country code with country name for this location.
    5. State field – The state or region for this location.
    6. City field – The city for this location.
    7. Postal Code field – The postal code for this location's main address.
    8. Contact Telephone Number field – The company or location's phone number.
    9. Contact Fax Number field – The company or location's fax number
    10. Party ID Type drop-down – The identifier type used for this company or location.
    11. Party ID Value field – The value associated with the identifier type.
17. 
    
    1. Company type-ahead field – The name of the company receiving the client credit and debit adjustment. This field pulls from the Owner's company and location master data.

       The remaining Provider fields are auto populated with the values from the company or location's master data entry. If the name of the company is not present in the Owner's master data, the company name must be entered manually.

    2. Address 1 field – The address of the particular location.
    3. Address 2 field – Any additional address information.
    4. Country drop-down – The two-letter country code with country name for this location.
    5. State field – The state or region for this location.
    6. City field – The city for this location.
    7. Postal Code field – The postal code for this location's main address.
    8. Contact Telephone Number field – The company or location's phone number.
    9. Contact Fax Number field – The company or location's fax number
    10. Party ID Type drop-down – The identifier type used for this company or location.
    11. Party ID Value field – The value associated with the identifier type.
18. In the Line Items section:
    1. Select the Addicon. At least one line item is required to submit a client credit debit adjustments.

    2. In the New Line Items panel, fill in the following fields under Item Information:

       1. Line field – The number to identify the line item by (e.g. 50).
       2. Product/Service Type drop-down – The product or service code type (e.g. IN-Product Code). If the item code type is not present in the Owner's product master data then the item code type must be entered manually.
       3. Product/Service Value field – The product or service code. If the item code number is not present in the Owner's product master data then the item code value must be entered manually.
       4. Adjustment Reason Code drop-down – The code indicating the reason for credit or debit adjustment.
       5. Quantity field – The quantity related to credit or debit adjustment for a line item.
       6. Unit of Measure drop-down – The unit in which the line item is measured.
       7. Currency drop-down – The 3-letter ISO currency code that the line items included in the purchase order are priced with.
       8. Adjustment Amount field – The value associated with a credit or debit transaction.

    3. In the New Line Items panel, fill in the following fields under Service, Promotion, Allowance, or Charge:

       1. Allowance, or Charge Indicator drop-down – Key identifies credit or charges as discounts or additional charge.
       2. Charge Type drop-down – The type of credit or charge.
       3. Charge Quantity field - The quantity linked with a service, promotion, allowance, or charge.
       4. Credit Charge Unit of Measure drop-down - The unit in which the service, promotion, allowance, or charge is measured.
       5. Credit Charge Amount field - The credit charge amount.
       6. Credit Charge Currency Code drop-down - The 3-letter ISO currency code that the line items included in the service, promotion, allowance, or charge.
       7. Credit Charge Description field - A brief description of a service, promotion, allowance, or charge.

    4. Select Apply.

       The new line item is added to the client credit debit adjustment.

    5. Select the line item row drop down to view the service, promotion, allowance, or charge information in a table.
       
    6. Select a item line row and then select the branch icon and fill in the following fields under New Reference Information:
       1. Transaction Type drop-down – The type of transaction for the nested line item.
       2. Transaction Value field – The value or any unique identifier of the transaction for the nested line item.
       3. Transaction Date field - The transaction date for the nested line item.
    7. Select Apply.

       The reference information is added to line item.

    8. Select the line item row drop down to view the reference information in a table.
       
19. In the Notes section, select the Addicon to enter any additional comments or instructions.
20. To submit the client credit debit adjustment:
    To save the client credit debit adjustment in a Draft state and finish it later, ensure the Move To button is not selected and then select the Save button in the draft state.

    1. Select the Move To button at the top of the screen.

       The submit status indicator circle is filled in with green to indicate the desired action upon selecting save.

    2. Select the Save button.
       

       The client credit debit adjustment is submitted.
       

Tips

• Select the Addicon, to add a new line item, where available.

• Select the Deleteicon, to remove an individual line item, where available.

• Select the branch icon, to add a new line item in the inserted table, where available.

• New client credit debit adjustments can also be created by selecting the New button on the Client Credit Debit Adjustments Details screen for an existing client credit debit adjustment.

 Complete and submit a saved client credit debit adjustment in the draft state.

1. Select the Main Menu icon.
2. Select My Networks in the header.
3. Select a [MPL Network] from the Select your Network drop-down in the header.
4. Select a Partner or Location (e.g. your entire company or a Link to a specific Partner or internal location) in the header.
5. Select the Go button.
6.  Select Logistics - Client from the left menu.
   Partners must have the correct roles assigned if using the Owner's instance of Multienterprise Information Network Tower.

7. Select Client Credit Debit Adjustments.

8. Select the Filter button to find the credit and debit adjustments in Draft state.

9. Select the Memo Number link in the results table.

10. Select the Edit button.

11. In the Transaction Information section, select Submitted from the Process Status drop drown.
12. Confirm the credit and debit adjustments details and select the Edit icon associated with that line item to modify the fields if required.

13. Select the Move To button at the top of the screen.

    The submit status indicator circle is filled in with green to indicate the desired action upon selecting save.

14. Select the Save button.
    

    The client credit debit adjustment is submitted.
    

Tips

• Select the memo number row and then select the Delete icon on the top of the Search Client Credit Debit Adjustments screen, to delete a client credit and debit adjustment in the draft state.

Perform this task to search for and view the details of the client credit and debit adjustment sent or received by clients or providers. Viewing the details of a client credit and debit adjustment enables clients or providers to quickly access order information (e.g. the quantity for each line item in an order) in TraceLink without having to search through the actual B2B message.

1. Select the Main Menu icon.
2. Select My Networks in the header.
3. Select a [MPL Network] from the Select your Network drop-down in the header.
4. Select a Partner or Location (e.g. your entire company or a Link to a specific Partner or internal location) in the header.
5. Select the Go button.

6. Select Logistics - Client or Logistics - Provider from the left menu.

   Partners must have the correct roles assigned if using the Owner's instance of Multienterprise Information Network Tower.
7. Select Client Credit Debit Adjustments.
8. Select the Filter button.
9. Fill in one or more of the following fields to filter the results:
   1. Memo Number field – . The unique identifier for the credit debit memo.
      

   2. State drop-down – The state of the client credit debit adjustment: 

      • Draft – The transaction is in the draft state.
      • Submit – The transaction has been created.
      • Processing – The application is getting ready to handle incoming transactions by doing some initial tasks, such as copying the files it receives.
      • Processed – The application changes the standard information into a format that is easy to use and specific to your transaction.
      • Preparing to Send – The application is getting ready to send out a transaction and is doing some initial tasks, like copying the necessary information for the process.
      • Sending –The application sends out business transactions to the buyer or supplier.
      • Sent – The transaction is successfully completed and shared with the receiving party.
   3. Provider type-ahead – Displays only if the menu item is Sent Client Credit Debit Adjustments The name of the company the client credit and debit adjustment was sent to.
      If the name of the company is not present in the Owner's master data then the company's name must be entered manually.
   4. Client type-ahead – Displays only if the menu item is Received Client Credit Debit Adjustments The name of the company the client credit and debit adjustment was received from.
      If the name of the company is not present in the Owner's master data then the company's name must be entered manually.
   5. Last Modified drop-down – The period of time in which the client credit debit adjustment was last updated:
      • Today – The transaction was modified within the last few hours.
      • Yesterday – The transaction was updated within the past 24 hours.
      • Last Week – The transaction was modified in the last 7 days.
      • Last Month – The transaction was modified in the last 30 days.
      • Last 3 Months – The transaction was modified in the last 90 days.
      • Last 6 Months – The transaction was modified in the last 180 days.
      • Custom Range – Select a specific period of time that the transaction was modified in from the calendar.

10. Select Apply.
    

    A list of client credit debit adjustments displays based on the filter results.
    

11. Select the link for the client credit debit adjustment from the results table.

    The View Client Credit Debit Adjustments screen displays.

12. To view all fields for each line item, select the View icon on the Client Credit Debit Adjustments Details screen.

Reprocess the return authorization request if the Processing Status is set to Paused with Error on the Search Business Transaction screen. Use the following procedure to resolve any error messages encountered while submitting client credit and debit adjustments.

1. Select the Main Menu icon.
2. Select My Networks in the header.
3. Select a [MPL Network] from the Select your Network drop-down in the header.
4. Select a Partner or Location (e.g. your entire company or a Link to a specific Partner or internal location) in the header.
5. Select the Go button.
6.  Select Logistics - Client from the left menu.
   Partners must have the correct roles assigned if using the Owner's instance of Multienterprise Information Network Tower.

7. Select Client Credit Debit Adjustments.

8. Select the Filter button to find the credit and debit adjustments in Processing, Processed, Preparing to Send, or Sending state.
9. Select the Memo Number link in the results table.
10. View the following fields for error in the Transaction Information section: 
    • Process Status - Displays the status of the submitted transaction.
    • Last Transaction Error - Displays the error message.
11. Select the Edit button..
    
12. In the Transaction Information section, select Submitted from the Process Status drop drown.
13. Select the Save button.
    The client credit and debit adjustment request is moved from Processing state to Sending state indicating that the client credit and debit adjustment is submitted successfully.

If a transaction is successfully sent to a partner but an issue occurs on the partner's side (e.g. in their ERP system), the sender can avoid re-entering all the details by rolling back to a previous workflow state and resending the transaction, thus saving time and effort for both parties.

1. Select the Main Menu icon.
2. Select My Networks in the header.
3. Select a [MPL Network] from the Select your Network drop-down in the header.
4. Select a Partner or Location (e.g. your entire company or a Link to a specific Partner or internal location) in the header.
5. Select the Go button.
6.  Select Logistics - Client from the left menu.
   Partners must have the correct roles assigned if using the Owner's instance of Multienterprise Information Network Tower.
7. Select Client Credit Debit Adjustments.
8. Select a Memo Number in Sent state.

9. Select the Edit button.

   The state of the client credit and debit adjustment is automatically set to Sending state.

10. Select the Move To button at the top of the screen.

    The submit status indicator circle is filled in with green to indicate the desired action upon selecting save.

11. Select the Save button.
    

    The client credit debit adjustment is submitted.
    

The status of the client credit and debit adjustment moves to Sent state.