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Message Center

Empowering your team to make informed decisions with proactive, prioritized information, when and how they need it

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Product overview

Arm your team with the information they need

The TraceLink Message Center solution helps users on the OPUS Platform access and manage messages, notifications, and other important user events and communications.

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With Message Center, you can:

Enhance awareness of critical information

Improve team communication and collaboration

Personalize and streamline information flows

Industry challenges

Understanding the need for proactive communication

Today’s supply chain faces challenges in efficiency, visibility, and communication that can be solved with the right digital solutions. These challenges include:

Keeping track of critical activities & events

Tracking events that may need attention or should be reviewed can be challenging as people manage supply chain activities or deal with regulatory compliance issues.

Keeping track of critical activities & events
Elevating important information with proactive notifications

Without proactive notifications, users typically have to spend valuable time entering into and browsing across multiple solutions to check on process activities.

Elevating important information with proactive notifications
Prioritizing & managing critical work activities

Users are often buried under too much information, unable to selectively determine the kinds of events and activities that are important, and how to prioritize incoming notifications of key events and activities.

Prioritizing & managing critical work activities

Product benefits

How Message Center drives informed decision-making

Enhance awareness of critical information

Improve team communication & collaboration

Personalize & streamline information flows

software

Product benefits

Enhance awareness of critical information

Improve responsiveness and performance by driving richer information and more timely awareness about application tasks and platform activities which may need attention and action.
innovation

Product benefits

Improve team communication & collaboration

Enhance knowledge exchange and team collaboration by enhancing the ability to invite, connect, and share information with cross-functional, cross-company collaborators.

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Product benefits

Personalize & streamline information flows

Leverage per-user messaging configuration to enable users to target and filter notifications and other messages based on their role(s), current activities, and tasks.

Capabilities

Unlock the power of connection

Message Center works in conjunction with the OPUS Message Hub to help ensure the precise and timely information is published to and made accessible by users on the OPUS Platform.

Configure notifications

See alerts in the OPUS experience

Organize notifications

messages
  • Selectively turn on or off notifications on a per-user basis.
  • Select the specific delivery methods used (message, notification, etc.) on a per-event basis for events such as:
  • Followed processes that are modified
  • Followed processes that are commented upon
  • Followed processes that are approaching a due date
  • New processes added
alert
  • Alerts on new notifications, such as a due date is approaching, which are generated by events in OPUS applications and displayed via the Notifications icon in the OPUS user experience.
  • Alerts to new messages, such as a link invitation, which are generated by events in OPUS applications and displayed via the Inbox icon in the OPUS user experience.
  • View messages/notifications in a snackbar popup.
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  • Filter received notifications by application and event type to quickly focus on the most important notifications for a specific user.
  • See outstanding new, unread, and unarchived messages in the user interface.
  • Query upon and review historical messages and notifications.

Explore related products

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OPUS Platform-Enabling Applications OPUS Development Environment
OPUS Platform-Enabling Applications Solution Designer

Related resources

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Introducing OPUS: The Digital Network Creation Platform for Greater Good

Introducing OPUS, the digital supply network creation platform.

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Discover how Message Center on the OPUS platform can enhance your supply chain communications.

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