Specialized OPUS Agents join the human-agent workforce
Organizations have always relied on humans with specialized expertise to perform specific roles.
Governed OPUS Agents extend that workforce as digital teammates, each designed for a defined operational role and assigned to a human manager.
They analyze information, coordinate business activities, recommend actions, and perform governed operational work across the supply chain.
Agents are users. Each one has an identity, an assigned role, and scoped permissions, and every action it takes is recorded in the audit log.
OPUS Agents enable teams to scale expertise across the supply network with an always-on elastic workforce.
Business transactions initiate continuous agentic work
Purchase orders, invoices, shipment updates, inventory movements, quality events, and exceptions create operational work. Governed OPUS Agents use trusted business information and process context to determine what work is required, perform governed actions, and coordinate next steps across systems, humans, and trading partners.
01
Business Transaction
A transaction or operational event creates new work.
Examples: purchase order, invoice, shipment update, inventory event, quality event, or exception.
02
Operation Work
The OPUS Agent retrieves, reads, creates, updates, or manages the information required to move the process forward.
03
Decision Work
The OPUS Agent analyzes conditions, compares information, validates requirements, evaluates alternatives, and recommends or makes governed decisions.
04
Communication Work
The OPUS Agent notifies, coordinates, escalates, requests approval, and confirms actions across humans, systems, and trading partners.
05
Human Review When Required
Based on business risk, authority, regulatory obligations, or company policy, a human reviews, adjusts, approves, or rejects the proposed action.
06
Business Outcome
The process produces a visible, measurable, and accountable result.
Partners link once. The agentic loop never stops.
Every cycle adds to agentic memory. Each transaction, decision, approval, exception, and Outcome expands the operational memory people and OPUS Agents reason over.
Integrate-Once™
Agentic Business Network
Start from the marketplace catalog of OPUS Agent Profiles
One general-purpose AI agent cannot run a supply chain. TraceLink delivers each Agentic Business Process as a package of specialized OPUS Agents, each with a defined job, its own permissions and guardrails, and a human manager accountable for its work.
Use them as delivered, adapt them without code, or create your own. Run as many agents as the work requires.
Evaluates customer purchase orders against approved pricing, prior orders, forecast allocation, and recent shipment activity, then recommends accept, reject, or investigate.
Manager, Order ManagementVerifies every order is fulfilled at the required quantity within the committed delivery timeline, flagging shortfalls, overages, and split shipments.
Manager, Order ManagementMatches invoices to purchase orders on product, item, price, and quantity to reduce billing errors and avoid overpayment risk.
Manager, Accounts PayableMatches CMO invoices to purchase orders on product, price, and quantity to flag discrepancies before payment.
Manager, Accounts PayableConfirms purchase orders issued to CMOs are acknowledged and production preparation is progressing to the agreed schedule.
External Manufacturing Supply ManagerTracks production progress at CMOs against purchase order commitments and agreed manufacturing schedules.
External Manufacturing Supply ManagerChecks 3PL shipping advice against warehouse ship orders for committed quantities and delivery timelines.
3PL Operations ManagerReconciles inventory balances reported by third-party logistics providers against MAH records.
External Logistics Inventory ManagerIdentifies MAH-owned material nearing expiry at 3PL sites so stock is rotated, redistributed, returned, or disposed.
External Logistics Inventory ManagerBooks the movement of product across ocean, rail, road, and air, and confirms the booking against the plan.
Transportation CoordinatorProduces and checks the documents a shipment cannot move without: shipping instructions, bills of lading, waybills, and manifests.
Shipping ManagerTracks carrier status against the committed delivery date and raises a risk before it reaches the customer.
Logistics CoordinatorEvaluates customer purchase orders against approved pricing, prior orders, forecast allocation, and recent shipment activity, then recommends accept, reject, or investigate.
Manager, Order ManagementVerifies every order is fulfilled at the required quantity within the committed delivery timeline, flagging shortfalls, overages, and split shipments.
Manager, Order ManagementMatches invoices to purchase orders on product, item, price, and quantity to reduce billing errors and avoid overpayment risk.
Manager, Accounts PayableChecks generated purchase orders against contract pricing, prior orders, and past invoices to catch duplicates and errors before the order is placed.
Manager, ProcurementExtends invoice verification to past invoices and contract pricing rather than the final purchase order alone.
Manager, Accounts PayableReconciles remittance deductions and credit or debit memos back to originating orders and cleared invoices, with recommended next steps for review.
Manager, Accounts PayableValidates chargeback requests against price authorization acknowledgements and prior chargebacks, flagging duplicates and resubmission candidates.
Chargeback Operations ManagerConfirms every chargeback request receives a complete, compliant response inside the wholesaler response and dispute window.
Chargeback Operations ManagerTraces wholesaler remittance deductions from credit memo to chargeback response, request, and settlement date.
Manager, Accounts ReceivableTracks recall notifications through acknowledgement and disposition so affected product is accounted for across the network.
Compliance OperationsMatches CMO invoices to purchase orders on product, price, and quantity to flag discrepancies before payment.
Manager, Accounts PayableConfirms purchase orders issued to CMOs are acknowledged and production preparation is progressing to the agreed schedule.
External Manufacturing Supply ManagerTracks production progress at CMOs against purchase order commitments and agreed manufacturing schedules.
External Manufacturing Supply ManagerCompares approved batch master data with material consumption and production records from prior CMO batch runs.
External Manufacturing Quality ManagerMonitors batch record reviews, Certificates of Analysis, incidents, CAPA exchanges, and change requests to surface release risk early.
External Manufacturing Quality ManagerReconciles produced batch quantities across purchase order, process order, batch records, and the Certificate of Analysis.
External Manufacturing Operations ManagerReconciles CMO-reported inventory against MAH records by identifier, quantity, storage location, ownership, and status.
External Manufacturing Supply ManagerReconciles inventory balances reported by MAH clients against the CMO’s own inventory records.
Inventory Control ManagerIdentifies MAH-owned material nearing expiry at CMO sites so stock is rotated, redistributed, returned, or disposed.
External Manufacturing Supply ManagerBooks the movement of product across ocean, rail, road, and air, and confirms the booking against the plan.
Transportation CoordinatorProduces and checks the documents a shipment cannot move without: shipping instructions, bills of lading, waybills, and manifests.
Shipping ManagerTracks carrier status against the committed delivery date and raises a risk before it reaches the customer.
Logistics CoordinatorAudits carrier invoices against the booking, the contracted rate, and the accessorial charges before payment.
Manager, Accounts PayableMeasures carrier performance against service commitments and flags where a lane or provider is falling short.
Transportation ManagerCreate governed OPUS Agent Profiles without code
With an OPUS Agent Profile a business user defines the purpose, outcomes and the parameters for reasoning on the work it will perform. It governs the actions it can take in the context of an Agentic Business Process.
Using natural language—without writing code—business users create an OPUS Agent profile that defines its Intent, Objectives, Tasks, Decisions, and Rules (IOTDR), along with the guardrails for how it performs work.
Rules
The rules and guardrails the OPUS Agent operates within at all times, applied consistently on every action it takes.
OPUS brain applies cognitive functions to the work
An Objective sets what the agent must accomplish. The OPUS Brain plans the work, executes it, and validates the result, choreographing the metadata and meta-reasoning artifacts the Objective requires.
The work itself is performed by OPUS Cognitive Functions, which use large language models, small language models, short-term memory, Outcome memory, metadata, meta-reasoning, permissions, and tools to create the Outcome an OPUS Agent Objective specifies.
What a Cognitive Function works with
Objectives define the work. Progress logs show the outcomes.
Each OPUS Agent Objective produces its own Outcomes: the operational outputs, the coordinated actions taken with people and partners, and the business value created.
Every Outcome carries its own progress log. Select one to follow the work behind it.
Progress Log
Progress Log
Progress Log
Operational teams perform work through Agentic Business Processes
Intent
Assess risk across the supply network so exposure reaches the accountable executive before it affects supply.
Objective
Give the VP a continuous view of network risk, with the reasoning and evidence behind every assessment.
Tasks
Decisions
Rules & Guardrails