Name: Targeted Recalls
Brand: TraceLink
Availability: OnlineOnly

Digitalize recall collaboration and automate recall workflows to improve product retrieval precision, streamline recall reporting and coordination, and get reimbursement credits and replacement product faster.

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Solution Overview

Accelerate Recall Processes and Workflows to Improve the Efficiency of Your Pharmacy

TraceLink Targeted Recalls revolutionizes recall management by automating and digitalizing the time-consuming, labor-intensive tasks underpinning recall processes. This enables health systems and pharmacies to accelerate the end-to-end recall process from notification to remediation, driving improvements to operational efficiency, inventory management, regulatory compliance, and patient care.

Targeted Recalls enables a faster, more efficient recall process by:

Digitalizing and distributing alerts in real time to alleviate recall noise.

Pinpointing which sites received recalled product to accelerate retrieval.

Streamlining recall communication and reporting for better visibility.

Generating digital audit trails automatically to demonstrate compliance.

Key Products

Digitalize and Automate Every Step of the Recall Process

TraceLink Targeted Recalls is a purpose-built solution suite for digitalizing recall coordination and automating pharmacy workflows.

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Product Recall Challenges

Every New Recall Takes Resources Away from Your Pharmacy Team

Pharmacy teams nationwide are operating at their limits. Product recalls further exacerbate this, as pharmacists and pharmacy technicians need to act quickly to ensure patient safety and prevent stockouts. However, the processes for identifying, retrieving, and reporting on recalled product are full of labor-intensive, time-consuming steps that slow response speeds and introduce opportunities for errors.

Difficulty surfacing new recalls from the “noise”

Pharmacies receive multiple alerts for each recall. New recall events often get buried among duplicate alerts, delaying response times.

Difficulty surfacing new recalls from the “noise”

Operational inefficiency due to limited visibility

Pharmacists can’t tell if they’re impacted by a recall without first spending time to review purchase histories or manually check shelves.

Operational inefficiency due to limited visibility

Miscommunication and errors from suboptimal tools

Recalls are coordinated over email and phone, while findings are recorded on spreadsheets or paper forms, which create points of risk.

Miscommunication and errors from suboptimal tools

Undocumented processes create compliance risks

Many steps in the recall process go undocumented in an effort to speed up response, which poses compliance risks during audits.

Undocumented processes create compliance risks

Benefits

Get alerts for the recalls that need your attention

TraceLink fields recall alerts from a variety of sources and captures all updates and new information. Notifications are only distributed to subscribers when a new recall has been digitalized or when an update for an ongoing recall has been received. This saves your team from having to sort through dozens of duplicate recall notifications for each recall event and helps your team focus on what’s important.

Benefits

Pinpoint which locations received recalled product

Quickly crosscheck digitalized recall information against DSCSA EPCIS data captured by the TraceLink U.S. Compliance solution to confirm whether a recall event impacts individual sites, how much recalled product they received, and more. This eliminates wasteful processes at the site level, like reviewing purchase histories or manually searching shelves for product that was never purchased.

Benefits

Manage the end-to-end recall process from one place

From receiving recall alerts to generating recall impact assessments to coordinating recall activity, all recall activity can be handled from the same easy-to-use platform to automate critical workflows and streamline communication. This also enhances corporate visibility into recall progress, enabling management to dig into and troubleshoot potential issues.

Benefits

Automatically capture a digital audit trail

Because every step of the recall process is performed through a single shared platform, it’s all captured automatically to generate digital audit trails. These audit trails can be used for continuous process improvement or to demonstrate process adherence during audits.