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Troubleshoot a problem in Extensible TraceLink Transfer

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Table of contents

General

ClosedMy OPUS experience is slow in Microsoft Edge

Google Chrome provides the most stable and optimized experience for OPUS.

If you prefer to use Microsoft Edge, TraceLink recommends updating the browser settings to prevent performance throttling.

Optimize for Performance

To make sure OPUS session stays active in the background during periods of inactivity.

  1. Open Microsoft Edge.

  2. Select the Settings and more icon (...) in the top-right corner.

  3. Select Settings.

  4. Select System and performance.

  5. Select Performance.

  6. Locate the Always keep these sites active section.

  7. Select Add site.

  8. Enter https://opus.tracelink.com.

  9. Click Add.

Manage Enhanced Security

To make sure the browser's security filters allow the platform's advanced interactive features to run without interruption.

  1. Select the Settings and more icon (...) in the top-right corner.

  2. Select Settings.

  3. Select Privacy, search, and services.

  4. Select Security.

  5. Select Enhance your security on the web.

  6. Select Site preferences for enhanced security.

  7. In the Never use enhanced security for these sites section, select Add site.

  8. Enter https://opus.tracelink.com.

  9. Click Add.

Enable Advanced Process Isolation

Enable dedicated OPUS processing to optimize browser memory and resource handling.

  1. Open Microsoft Edge.

  2. In the Microsoft Edge address bar, enter edge://flags.

  3. Search for Strict-Origin-Isolation, and set the flag to Enabled.

  4. Search for Origin-keyed Processes by default, and set the flag to Enabled.

  5. Select Restart to apply the changes.

Restart the browser after completing these steps. If these options are unavailable or disabled, contact the internal IT team to update browser policies.

Some settings may appear under different labels in older versions of Microsoft Edge.

Are these changes safe?

These changes are safe:

  • Applies only to OPUS – The updates affect only https://opus.tracelink.com/. All other sites remain unchanged.

  • Security protections remain active – Antivirus, firewall, and Microsoft Defender SmartScreen continue to run.

  • Improves performance – Enhanced Security disables Just-In-Time (JIT) compilation, which can reduce performance for OPUS.

  • Uses standard browser behavior – This change restores Microsoft Edge to standard performance mode for a trusted site.

User access

ClosedI cannot see all the items in the menu

Administrators assign roles that limit users' access to different functions. Depending on the role assigned, users might not see certain items in the main menu, network composer, or side menu. If you cannot see an item that you should see based on a role, verify that you are assigned the correct role. If you still cannot see the appropriate menu items, work with your System Administrator to ensure that you are assigned the correct roles and permissions.

ClosedAn item I added or edited is not displaying

If you are looking for an item you added or for the edits you made to an item, you might not see them right away. A banner message displays that confirms your updates will display shortly. If you want to see the updates, wait a minute or two before refreshing the page, and your updates will be reflected.

Table of contents

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Please see our Cookie Policy for more details, including a list of the cookies we use. You can change your consent options at any time by following the “Cookie Settings” link in the Cookie Policy.
'Strictly Necessary' cookies let you move around the Site and use essential features like secure areas, shopping baskets and online billing. Without these cookies you would not be able to navigate between pages or use certain vital features of our Site, so we do not require your consent for their use. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet. For example, we use these Strictly Necessary cookies to identify you as being logged in to the Site. You can set your browser to block or alert you about these cookies, but if you do so, some parts of the Site will not work.
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