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TraceLink Trade Partner Education

Register to Join the TraceLink Global Network

As a trading partner of a TraceLink customer, you can register for TraceLink portal access. Once you're set up on your TraceLink portal, you'll be able to view transaction history data from your partner.

Follow the steps below to get started with TraceLink's Product Track for portal access: 

1.  If you don't already have TraceLink portal access:  

Request TraceLink portal access >

You'll complete a registration form. TraceLink uses the registration information to create your portal, set up your Company Administrator, and send an activation email.

2.  Activate your TraceLink account.

Click the link in the activation email that TraceLink sends. Next, click the Activate My Account button on the page that displays. You'll receive a "Set TraceLink Account Password" email. Click the link. On the Activate Your Account page, enter your profile information and create a password.

3.  Join the Product Track service.

To access your TraceLink portal, you must be a member of your partner's Product Track service. As a Company Administrator, you'll add yourself as an administrator of the Product Track service. Then you'll have access to Product Track and you'll be able to invite other members of your organization to join the Product Track service.

You'll then be able to view transaction histories from your trading partner.

Click below to view the Product Track Quick Start training course and student guide:

Product Track Quick Start 

eLearning
(5 min) 

Quick Start Guide

Educational Resources 

To help you succeed in satisfying Drug Supply Chain Security Act (DSCSA) regulations, we’ve developed a set of educational resources. You'll learn about the TraceLink global network and how your company can share compliance data with your trading partners on the network. 

Click to access educational resources to get you started with TraceLink.

Product Track Educational Resources

Student Guides

Product Track Quick Start

Student Guide

Activate your account and access TraceLink modules. 
Product Track Student Guide Student Guide Read the complete Product Track Student Guide
Getting Started Student Guide Get started using Product Track.
Troubleshooting with Info Exchange Student Guide Learn how to use Info Exchange to monitor the status of transaction messages.
Administering TraceLink

Student Guide

Learn how to manage users and administrators.

eLearnings

Product Track Quick Start

eLearning
(5 min.)

Activate your account and access TraceLink modules. 
Accessing the Knowledge Center eLearning
(2 min.)
Find videos and online guides in the TraceLink Knowledge Center.
Activating Your TraceLink Account eLearning
(2 min.)
Get started by activating your TraceLink account, log in, and familiarize yourself with Product Track.
Accessing TraceLink Modules eLearning
(2 min.)
Use the Modules menu to access Product Track US. 
Using Product Track for DSCSA Compliance eLearning
(10 min.)
Learn how Product Track ensures that the lot level track and trace requirements of the DSCSA regulations are met.
Don't See What You Expect in the Modules Menu?  eLearning
(4 min.)
Find out what to do if Product Track US does not appear in the Modules menu. 
Searching for Transaction Histories eLearning
(9 min.)
Learn how to respond to requests for information (RFIs) from regulatory agencies by searching for suspect products.
Adding Users and Company Administrators

eLearning 
(5 min.)

Learn how to add users and Company Administrators, as well as how to configure user accounts.
Adding Users to Services

eLearning 
(7 min.)

Learn about TraceLink services and how to provide users with access to TraceLink modules by adding them to services.


Frequently Asked Questions

What do I use TraceLink for? New regulations for the pharmaceutical industry are being implemented around the world in an effort to make the distribution of drugs safer for patients. TraceLink is a solution that enables TraceLink customers to store and share the required regulatory documents with their trade partners.
How do I activate my TraceLink account? Watch the Activating Your Account training video.
Why don't I see Product Track US in the Modules menu? In order to see the Product Track tab, you first need to be assigned as a Service Administrator or a Service Member by a Company Administrator at your organization. If you are a Company Administrator, you can add yourself as a Service Member or a Service Administrator to a Service. If you are not the Company Administrator, please partner with the Company Administrator at your organization. Watch the Don't See What You Expect in the Modules Menu? training video for further direction.

Note
: If no partners have published to your company through TraceLink as of yet, you will not have this option until someone has published to you.
Why don't I see a certain partner in my Service Publisher drop-down menu in Product Track? If you are not a TraceLink customer, you will see in your Service Publisher drop-down menu only those partners that are TraceLink customers. However, for you to see your partners that are TraceLink customers, you or your organization's Company Administrator must first assign you as a Service Administrator or a Service Member for the partner's service. 
Please watch the Don't See What You Expect in the Modules Menu? training video to see how you can be assigned as a Service Administrator for a particular partner. If you know of a partner that is a TraceLink customer but you do not see them in your Service Publisher drop-down menu, please reach out to that partner to request that they create a link to your organization.
How do I view the regulatory data that my partners have sent? If you are not a TraceLink customer, you will see in your Services tab only those partners that are TraceLink customers. If you know of a partner that is a TraceLink customer but do not see them in your Services tab, please reach out to that partner to request that they create a link to your organization.
I did not receive an email from noreply@tracelink.com. How do I activate my account? Check your junk or spam email folder for an email message from noreply@tracelink.com. If you still cannot find one, contact NetworkServices@tracelink.com and include your name and contact information.
Why am I receiving a "Page cannot be displayed error" when trying to activate my account? If you use Internet Explorer as your preferred browser and receive a “Page cannot be displayed” error when you click the activation link, copy and paste the link into a different browser such as Chrome or Firefox.
How do my partners connect to me? What do I have to do? You do not need to do anything. When your partner links to you, they will appear in your Services tab. If there is a partner that you know is a TraceLink customer, but is not connected to you, please reach out to that partner.
How do I execute the different functions as a Company Administrator? Please watch the Adding Users and Administrators training video to understand the Company Administration functions. 
How do I add a user to the Product Track US service? Please watch the Adding User to Services training video.


For More Information 

If you have additional questions or want immediate help, please send an email to NetworkServices@tracelink.com and include your name and contact information. A Network Success Manager will contact you shortly.

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