Skip to main content

FutureLink Barcelona (6-8 October) is now open for registration. Sign up today!

Close

Amadeus

AI
Home
Clear Search
User Log In
  • Tracelink Classic
    TraceLink Classic app.tracelink.com
    Redirect
  • Opus Platform
    Opus Platform opus.tracelink.com
    Redirect
  • Supply Chain Orchestrations
    Left fast
    Supply Chain Orchestrations
    • Life Sciences Company

      Life Sciences Company

      Life sciences companies face distinct challenges in orchestrating supply chains with partners. TraceLink specializes in addressing and overcoming these challenges.
      Learn More
      Left fast
      Life Sciences Company
      • Orchestrating the supply chain
        • Life Sciences Company
        • Direct Material Supplier
        • Contract Manufacturer
        • Third Party Logistics
        • Wholesale Distributor
        • Healthcare Provider
        • Retail Pharmacy

      Related Content

      Learn More
      Life Sciences

      Products

      Explore products for life sciences companies.

      Learn More
      Life Sciences

      Resources

      Discover valuable insights and industry trends.

    • Direct Material Supplier

      Direct Material Supplier

      Direct material suppliers face unique challenges in supply chain coordination. TraceLink provides specialized solutions to address and overcome these issues.
      Learn More
      Left fast
      Direct Material Supplier
      • Orchestrating the supply chain
        • Direct Material Supplier
        • Life Sciences Company
        • Contract Manufacturer
        • Third Party Logistics
        • Wholesale Distributor

      Related Content

      Learn More
      Direct Material Supplier

      Products

      Explore products for direct material suppliers.

      Learn More
      Direct Material Supplier

      Resources

      Dive into a world of expert resources and cutting-edge industry knowledge.

    • Contract Manufacturer

      Contract Manufacturer

      Contract manufacturing organizations grapple with distinct supply chain complexities. TraceLink delivers innovative solutions to tackle and streamline these challenges.
      Learn More
      Left fast
      Contract Manufacturer
      • Orchestrating the supply chain
        • Contract Manufacturers
        • Life Sciences Company
        • Direct Material Supplier
        • Third Party Logistics

      Related Content

      Learn More
      Contract Manufacturer

      Products

      Explore products for contract manufacturers and contract packagers.

      Learn More
      Contract Manufacturer

      Resources

      Get insights and industry trends for contract manufacturers and packagers.

    • Third Party Logistics

      Third Party Logistics

      Third party logistics providers face unique challenges in managing intricate supply chains. TraceLink offers strategic solutions to effectively address these complexities.
      Learn More
      Left fast
      Third Party Logistics
      • Orchestrating the supply chain
        • Third Party Logistics
        • Life Sciences Company
        • Contract Manufacturer
        • Wholesale Distributor

      Related Content

      Learn More
      Third Party Logistics

      Products

      Browse our range of products for third party logistics providers.

      Learn More
      Third Party Logistics

      Resources

      Step into our resource hub for the latest in innovation and industry expertise.

    • Wholesale Distributor

      Wholesale Distributor

      Wholesale distributors navigate complex challenges in supply chain management. TraceLink provides advanced solutions to efficiently tackle these issues.
      Learn More
      Left fast
      Wholesale Distributor
      • Orchestrating the supply chain
        • Wholesale Distributor
        • Life Sciences Company
        • Healthcare Provider
        • Retail Pharmacy

      Related Content

      Learn More
      Wholesale Distributor

      Products

      Browse our range of products for wholesale distributors.

      Learn More
      Wholesale Distributor

      Resources

      Navigate the future of industry trends with our wholesale distributor resource center.

    • Healthcare Provider

      Healthcare Provider

      TraceLink provides specific solutions to help healthcare providers confront distinct challenges, including managing drug shortages and recalls in their supply chains.
      Learn More
      Left fast
      Healthcare Provider
      • Orchestrating the supply chain
        • Healthcare Provider
        • Life Sciences Company
        • Wholesale Distributor

      Related Content

      Learn More
      Healthcare Provider

      Products

      View our product portfolio for healthcare providers.

      Learn More
      Healthcare Provider

      Resources

      Explore our comprehensive collection of resources for healthcare providers.

    • Retail Pharmacy

      Retail Pharmacy

      Retail pharmacies combat supply chain complexities, including regulatory compliance. TraceLink enhances efficiency and adherence.
      Learn More
      Left fast
      Retail Pharmacy
      • Orchestrating the supply chain
        • Retail Pharmacy
        • Life Sciences Company
        • Wholesale Distributor

      Related Content

      Learn More
      Retail Pharmacy

      Products

      Experience our advanced product lineup for retail pharmacies.

      Learn More
      Retail Pharmacy

      Resources

      Delve into our rich library of resources for retail pharmacies.

  • Network
    Left fast
    Network
    The Advantage of Integrate Once
    The TraceLink Network
    Network

    Explore how a single connection to the TraceLink network can transform your operations, streamline your supply chain processes, and bring unparalleled value to your organization.

    Learn More

    Menu Divider

    • Tracelink Icon The Power of the Platform
    • Tracelink Icon OPUS Solution Environment
    • Tracelink Icon Link Actions
    • Tracelink Icon Reports and Dashboards
    • Tracelink Icon Master Data Exchange
    • Tracelink Icon Message Center
  • Products
    Left fast
    Products
    • Partner Orchestration

      Partner Orchestration

      Transform partner collaboration and rapidly connect with all your partners for enhanced control while reducing risks and costs to improve supply chain visibility and customer delivery performance.
      View All Products
      Left fast
      Partner Orchestration
      • Multienterprise Information Network Tower
        • MINT for External Manufacturing
        • MINT for Serialized Shipments and Receipts
        • MINT for Direct Supply
        • MINT for Logistics
        • MINT for Commerce
        • MINT for Transportation

      Related Content

      Learn More
      Blog

      Accelerate Clinical-Phase Commercialization Through Supply Chain Digitalization

      Discover four essential steps to accelerate clinical-phase commercialization through end-to-end supply chain digitalization.

      Watch Now
      Video

      Cold Chain Excellence with AI and Digital Innovation

      Learn how to elevate your cold chain strategy through digitalization, patient-centric innovation, and AI-driven insights. Discover approaches to improve visibility and reduce risk.

    • Product Orchestration

      Product Orchestration Products

      Meet regulatory requirements around the globe and improve operational efficiency with our suite of Product Orchestration solutions, tailored for comprehensive compliance and streamlined supply chain management.
      View All Products
      Left fast
      Product Orchestration
      • Serialization
        • Serial Number Exchange
        • Serial Number Manager
        • Serialized Operations Manager
        • Smart Event Manager
      • Smart Inventory Tracker
      • Targeted Recalls
      • Product Information Manager
        • Targeted Recalls Notification
        • Product Verification
        • Master Data Sharing
      • Country Compliance
        • US Drug Supply Chain Security Act
        • European Union Falsified Medicines Directive
        • Kazakhstan Pharmaceuticals
        • Kyrgyzstan Pharmaceuticals
        • See All Countries
      • Crypto Code
        • Russia Crypto Code

      Related Content

      Learn More
      Deadline Approaching

      DSCSA

      Comply with U.S. DSCSA requirements.

      Watch Now
      Video

      Locate Recalled Product in Minutes

      See how TraceLink helps you pinpoint which locations received recalled product so you can retrieve it in minutes.

    • Process Orchestration

      Process Orchestration Products

      Streamline your supply chain with Process Orchestration, facilitating seamless collaboration on recalls, change requests, document reviews, compliance exception management, and more.
      View All Products
      Left fast
      Process Orchestration
      • Supply Chain Work Management
        • SCWM for Compliance Exceptions
        • SCWM for Incidents
        • SCWM for Change Requests
        • SCWM for Tasks
        • SCWM for Document Reviews

      Related Content

      Learn More
      Resources

      Supply Chain Collaboration

      Browse insights on how to improve end-to-end supply chain collaboration.

      Learn More
      Supply Chain Excellence Award

      2025 BSMA Supply Chain Management Innovation Award

      Gain insights into award-winning supply chain innovation—TraceLink wins the 2025 BSMA Supply Chain Management Innovation Award for its MINT solution.

    • Orchestration Intelligence

      Orchestration Intelligence Products

      Empower your supply chain decisions with Orchestration Intelligence, harnessing AI, machine learning, and the collective power of the TraceLink network for robust data-driven solutions.
      VIEW ALL PRODUCTS
      Left fast
      Orchestration Intelligence
      • Serialized Product Intelligence
      • Reports and Dashboards

      Related Content

      Learn More
      Reports and Dashboards

      Real-Time Insights with OPUS Reports & Dashboards

      TraceLink Releases OPUS Reports & Dashboards, the first end-user solution designed for real-time visibility into supply networks.

      Learn More
      Blog

      Explore the Top 10 Insights from LogiPharma 2025

      Discover how industry leaders at LogiPharma 2025 are transforming collaboration. Gain actionable strategies to drive business value across complex, global networks.

    • Network Platform-Enabling Products

      Network Platform-Enabling Products

      A comprehensive suite of solutions designed to empower users with advanced administration, communication, data management, and customization capabilities, coupled with services to extend the value of the platform.
      View All Products
      Left fast
      Network Platform-Enabling Products
      • OPUS Administer
      • OPUS Solution Environment
      • Link Actions
      • Master Data Exchange
      • Message Center
      • Automated Validation Manager
      • Healthcare Operational Services Team
      • Technical Account Management Services
  • Resources
    Left fast
    Resources
    • Resource Center

      Resource Center

      Explore our Resource Center for a wealth of knowledge, including videos, solution briefs, blogs, eBooks, and more, offering insights on TraceLink solutions, industry trends, and emerging topics.
      View All Resources
      Left fast
      Resource Center
      • By Segment
        • Life Sciences Company Life Sciences Company
        • Direct Material Supplier Direct Material Supplier
        • Contract Manufacturer Contract Manufacturer
        • Third Party Logistics Third Party Logistics
        • Wholesale Distributor Wholesale Distributor
        • Healthcare Provider Healthcare Provider
        • Retail Pharmacy Retail Pharmacy
      • By Type
        • Webinar Webinar
        • Blog Blog
        • Case Study Case Study
        • EBook EBook
        • Infographic Infographic
        • Podcast Podcast
        • Solution Brief Solution Brief
        • Video Video
        • Whitepaper Whitepaper
    • TraceLink University

      TraceLink University

      Enhance your expertise with TraceLink University: dive into a range of online and instructor-led courses, engaging tech talks, and certification programs designed to elevate your knowledge.
      Explore All
      Left fast
      TraceLink University
      • By Persona
        • Solution Designer Solution Designer
        • Tracelink Administrator Tracelink Administrator
        • User User
        • Orchestration Architect Orchestration Architect
        • Solution Partner Solution Partner
        • Technology Partner Technology Partner
      • By Orchestration
        • Manufacturing Manufacturing
        • Logistics Logistics
        • Commerce Commerce
        • Transportation Transportation
        • Clinical Supply Clinical Supply

      Related Content

      Learn More
      Subscriptions

      TraceLink University

      Ongoing education at your own pace.

      Watch Now
      FutureLink

      Experience FutureLink

      Watch FutureLink Barcelona sessions on demand.

    • Partners

      Partners

      We partner with leaders from across the globe, with an intense focus on partner companies that specialize in implementation, solution consulting, and application development.
      Partner Overview
      Left fast
      Partners
      • Tracelink Icon View Our Partners
      • Tracelink Icon Become a Partner
      • Tracelink Icon Access PartnerLink
    • Community

      Community

      Join our global community, uniting members across the supply chain to share insights and engage in discussions through virtual meetings and collaborative workshops.
      Learn More
      Left fast
      Community
      • Global Compliance Special Interest Group
      • Multienterprise Information Network Tower Innovation Forum
      • U.S. DSCSA Innovation Forum for Manufacturers and Distributors
      • U.S. DSCSA Dispenser Innovation Forum
    • Events

      Events

      Stay updated with our Events calendar: from industry conferences we attend to exclusive events we host and informative webinars, join us in shaping the future of supply chain management.
      View All Events
      Left fast
      Events
      • Tracelink Icon Industry Events
      • Tracelink Icon Webinars
      • Tracelink Icon TraceLink Events

      Related Content

      Register Now
      FutureLink

      FutureLink Barcelona 2025

      Join the movement shaping the future of supply chains. FutureLink is the must-attend event for Industry leaders.

      Register Now
      Paris Seminar

      Intelligent Orchestration of Your End-to-End Supply Chain

      Explore how intelligent orchestration enhances resilience, agility, and performance on June 11 in Paris.

    • Customers

      Customers

      Meet a selection of our valued customers: discover how diverse businesses are leveraging TraceLink's solutions to transform their supply chains.
      View Our Customers
      Left fast
      Customers
      • Success Stories
        • Santen Santen
        • Merck Merck
        • Patheon Patheon
        • Sentara Sentara
        • Merz Therapeutics Merz Therapeutics
  • About
    Left fast
    About
    • Tracelink Icon Our Story
    • Tracelink Icon Newsroom
    • Tracelink Icon Culture and Careers
    • Tracelink Icon Leadership
    • Tracelink Icon Our Values
    • Tracelink Icon Corporate Social Responsibility

    Menu Divider

    Related Content

    Awards and Recognitions

    Celebrating our impact

    We are honored and proud of the acknowledgment and industry recognition we have received.

    Innovation Award

    Supply Chain Orchestration Company of the Year 2025

    Discover how TraceLink is transforming supply chain orchestration—named Supply Chain Orchestration Company of the Year 2025 by Logistics Tech Outlook Magazine.

  • CONTACT US
  • User Log In
    • Tracelink Classic
      TraceLink Classic app.tracelink.com
      Redirect
    • Opus Platform
      Opus Platform opus.tracelink.com
      Redirect
Close
CONTACT US
Resources

Breadcrumb

  1. Home
  2. Resources
  3. Resource Center

Podcast Episode 22: Klaus Imping on What an Agile Supply Chain Is—And What It Isn't

banner-image
  • Download PDF
  • Share
    • LinkedIn
    • Facebook
    • Mail
    • Twitter

Table of contents

Key Takeaways

  • It’s important to avoid the trap of believing that having an agile supply chain means having freedom to do anything and everything. Agility requires a great deal of structure in the form of stable and standardized processes.
  • Patient-centricity starts with thinking in a demand-driven manner.
  • Many companies believe that if they simply standardize their ERP, they have checked the box for agility. But the process of creating a truly agile and patient-centric supply chain is more complex and requires sophisticated decision support.

It takes more than enterprise resource planning systems and buzzword-friendly technologies like “artificial intelligence” and “machine learning” to create an agile supply chain, according to Klaus Imping, CEO of mSE Solutions, a global management consulting firm. While these enabling layers are important, you also need to focus on how to change processes and integrate roles and responsibilities into a faster-reacting model. In this episode of The Agile Supply Chain Podcast, Imping shares practical advice on how to achieve greater agility and outside-in patient-centricity in your supply chain organization.

Transcript:
Klaus Imping, the CEO of global consulting firm mSE Solutions, shares practical advice on how to achieve greater agility and outside-in patient‑centricity in your supply chain organization. That's right now on "The Agile Supply Chain Podcast."

Roddy Martin: Klaus, welcome to another vodcast on this thought leadership series at TraceLink. It's certainly a great privilege to have you as one of the European potential partners of TraceLink

We have a lot of supply chain perspectives as we've just been talking. The opportunity to have your product supply experience and your manufacturing experience looking at supply chain is invaluable. A lot of supply chain people, generally speaking, don't necessarily know the depths of manufacturing.

I'm Roddy Martin. I lead digital transformation at TraceLink. I'd like you to introduce yourself.

As you introduce yourself, perhaps you can start off by what pops out at you at this technology and vendor‑agnostic blueprint that we created, and you had a part of. You were one of the individuals that gave us input to creating The Agile Supply Chain Credo. Over to you.

Klaus Imping: Thank you very much, Roddy. Thanks for your very kind words and introduction. The pleasure is definitely on my side to being here and having this chat with you. We both are evangelists of the same directional thought leadership that we are trying to push into the companies and into the market. We're using different words.

We have probably a little bit of a different perspective, and I'm touching on background a bit later on, but I truly think we are striving for the same vision. The Agile Supply Chain Credo is definitely perfectly summarizing this. I'll comment on this a bit later.

Probably, first of all, a brief introduction of myself. My name is Klaus Imping. I'm representing mSE Solutions as a CEO. We are a German‑founded boutique consulting company with approximately 100 people across the globe, doing operations not only in Europe but also in US and in Asia Pacific.

We as a company, as well as myself, our end‑to‑end ambassadors for decades, we were talking about integration from customer to customer when the buzzword “end to end” was not yet invented.

This is what we define as our domain. It's a digital supply chain management end to end. We probably have a stronger perspective on the, let's say, cooperation, internal side of the equation, rather than the transactional side towards a customer. These are the two perspectives that I meant before.

We try to combine process design and system integration, and data integration under the umbrella of our service portfolio. At the end of the day, really bring a solution to life. It goes above and beyond PowerPoint consulting. We walk the talk. We get the hands dirty, and we get the job done.

This is also giving us the practical experience that is reflected in our thought leadership paper of building the foundation of this thought leadership. We've done end‑to‑end supply‑chain integration in various industry verticals, but especially with global pharma and global life science, medical device players integrating their management of complex global supply and production networks.

I think this is a quite interesting perspective.

Roddy: I think that for our listeners, Klaus, one of the things I've learned having the privilege to work across The Big Pond, with consultants in Europe and consultants in the United States. It's important to understand that consultants in Europe are really people, process, and technology consultants.

In the United States, we tend to see consultants as systems integrators, right? We want a consultant to put in our MES or ERP system. That's why I was excited to get you onto this. It's really important, especially in the platform work that the credo lays down to think about agile as being people process technology and leadership in building a resilient supply chain.

Patient‑centric, you may not touch the patient in your consulting work, but everything you do in packaging, everything you do in warehousing, ultimately touches the patient, unless you want the company to keep 300 days of inventory.

Klaus: Absolutely. This is what I definitely like in the Agile Supply Chain Credo. The agility that it's focused on is a perfect summary of the result that a well‑designed supply chain should bring. The world outside is not stable. A company needs to be very agile in reacting to change, in reacting to risk disruptions, in reacting to fluctuating market demands and other volatilities.

Driving and striving for agility is, at the end of the day, what it needs. It's far more than just implementing systems. It's far more than that. This is also what we always say is the difference between digitalization and digital transformation. You can't become agile by just digitizing your processes.

You need to transform your processes. You need to integrate your processes. Becoming agile is all about various aspects of integration. It's, of course, data and system integration, but it's also integrating processes and integrating accountabilities.

Roddy: The word agility is a very simple term. If I'm going to go and box, I need to be fit. I need to be agile. If the first thing you do is punch me on the nose and I fall on the ground, if I'm resilient, I'm going to get up and fight back. That's the challenge that we've seen in the pandemic is that companies weren't necessarily agile fit.

They're still staggering around, trying to recover. I've got a lot of people who are in the supply side of the supply chain with PPEs. Many of them have worked across many industries, and they keep telling me, "Oh, my gosh. Healthcare is so behind in terms of the way they manage." It's because they've always had the insurance policy of inventory to be able to bank on.

You don't have to be smart in the supply chain. If you've got tons of inventory lying around, then you can always resort to using excess inventory. It's a very important perspective. Again, one of the other points that you and I discussed in some exchanges before this was, Jeff Bezos talks about limiting options in the Amazon supply chain.

You and I are both engineers. I can remember when I was an engineer, designing breweries. I thought I was doing the business a big favor by giving them multiple options to do anything they wanted in any manufacturing plant. Then they said, "No, no, no. We don't want that. That causes massive variability in operation."

Roddy: That was my answer. What Bezos and Amazon do is they limit those options. The more you limit those options to best practices you know that work, the more you can manage disruptions quickly. That is stuff you understand. We've been through this model of trying to add in flexibility because we think it's convenient.

Klaus: Many people mix up agility with the freedom to do everything and anything at any time, and this is not the case. Agility needs very stable processes. Agility needs standardized processes.

To be fair, process standardization, to work on integrated processes with end‑to‑end visibility and with the ability to interfere with processes end to end, is something that many corporations are still lacking.

It's not a matter of course that the internal processes from customer or market demand upstream to raw material and the other way around, the supply from raw material down to patient delivery, is an integrated process, where all information is available. There's still a lot of homework to do.

This is one aspect that I also like in the Agile Supply Chain Credo, which is emphasizing the fact that it's demand‑driven. Patient centricity starts with thinking in a demand‑driven manner, thinking outside in and not inside out. This is a very strong message that sits in the Agile Supply Chain Credo.

Roddy: Yeah. When you think inside out, you can build insurance policies everywhere. I can build insurance policies in every single place that does anything in making up the product, packaging, making product, storing product, shipping product. Then, in the end, I'm going to have hundreds of days' worth of the inventory.

If you understand your supply chain and you want to optimize ‑‑ and it's going to become increasingly important as we go to cell and gene therapy or smaller patient communities ‑‑ it's increasingly important to get the right amount of product to the right groups of patients at the right time. That may not be millions of people. It may be 100 people, 10,000 people.

Cell and gene therapy is going to bring about...I love a comment that you make where you say, "We're prepared to roll up our sleeves and going to understand the process." The other point you've made in various discussions with me is, we see MES and control tasks and ERPs as enabling tools.

They aren't the solutions. They're part of the solution. That's a really big part of agility. They are the sensing tools that we need to be able to watch and to be able to get data from and share data throughout the intense supply chain, to be able to build a resilient supply chain. My impression is that's what MSE's fake focus is.

Klaus: Absolutely, it is. You hit the nail. You're also indicating two pitfalls that many companies are trapping in. Number one, they believe that the implementation of a system, whatever type of system, is already the solution. It's just the enabling layer.

Enabling layers are important, but the question is, how do I change my process? How do I integrate my roles and my accountabilities towards a more integrated, a faster‑reacting model using these enabling layers?

The second pitfall is that many companies think that an ERP system...This might be indicated already by the name because ERP stands for Enterprise Resource Planning, which is a lie in itself, to be honest. None of those ERP providers ever delivered towards this promise that is sitting in the name.

Many companies believe that they just have to standardize their ERP and the boxes ticked, which is not true. Planning of a complex supply and production network, a multi‑step, multi‑layer, multi‑site is far more complex.

To be able to deliver products in order to become patient‑centric, making the product available is a complex tasks in complex supply and production networks. This needs sophisticated decision support.

Many companies say, "Hey, but we have implemented S&OP." Yes, but S&OP is a monthly process. If you want to limit your agility to being able to react in a monthly cadence, that might be enough, but this is not agile.

Roddy: Exactly. I did a very interesting recorded webinar with the person who led a big biotech companies, reengineering around their redeployment of a big ERP system.

Our discussion went like this. It wasn't a bad decision to start off with, but as we started off putting more and more instances of this ERP system around the business, and as we bought other companies that came in with their own ERP systems, we found that we had 5, 10, 15 instances of even the same ERPs but differently to configure.

Now, here's the reality of this network we're talking about when we talk outside in. An ERP system is very good at point‑to‑point communication. Not in any way that it can communicate across multiple businesses, it has to replicate data. Immediately, you've got multiple versions of the truth, or you've got one place where many different versions of the truth are stored.

Now, you've suddenly booked time into the responsiveness of that whole network. Then, this doesn't work. That's not good enough anymore. Now, we want to connect everybody to one network. We want to be able to exchange this data in real‑time. We want to be able to see events in real‑time.

If I don't have partners and consultants who can help me find and roll up their sleeves and go and find out, where are the 20 percent of these disruptions that are impacting our downstream service levels and delivery to patients, then I don't want a partner. I don't want somebody to just help me put in the next big system.

It's a fascinating discussion. I'm thrilled to be able to talk to you because in all my years in the brewing industry, I dealt with a lot of German consultants. My big respect was that German consultants probably know brewing and employs many master brewers as you employ your own brewing company, right?

You laugh because you know [laughs] exactly what I'm talking about. As we close off, one thing I'd like to leave the listeners with is, from your experience, what do you think a good, insightful stop‑and‑start are and maybe even a continue?

You've been around the block. You've seen companies that do it well do it badly. What would you share as a CEO‑level insight of a German consulting company?

Klaus: Allow me to flesh out two stops and to differentiate the start a little bit. The stop number one is stop tolerating Excel as an operational planning instrument as long as there's more than one Excel somewhere applied in your end‑to‑end planning calls of actions, you're far, far, far away from agile.

Stop believing that technology buzzwords like artificial intelligence and machine learning and all those as well as traditional transactional ERP systems are going to deliver agility by itself. They don't.

Roddy: I absolutely love those two points. In fact, your first comment about the Excel spreadsheets. I've seen companies build almost ERPs with Excel spreadsheets.

Klaus: Absolutely. One big drop of water into the glass of wine of those corporations who massively use SAP, and they are all about to go for S/4 because they have to. They didn't ask for it, but they have to do.

Please don't believe that the conversion to S/4HANA equals digital transformation. It definitely doesn't. Even though I read a lot of Edwards from SAP that says, "Do as for HANA become agile." What a stupid thing. There's much more in it.

Let's get to the start because it's probably more forward‑oriented. My recommendation on the start is a little bit, depending on the maturity level that companies have. I don't want to take the differentiation of the five‑level model of Gardner. I'm simplifying it a little bit.

Referring back to my Excel example, those ones where the shutting off of Excel would create more disruption than COVID, or anything else. For those ones, the start is, go for pragmatic‑integration approach, data integration, process integration to build the essential foundation for agility. No agility without integration, no process integration without data integration.

You need to get end‑to‑end visibility of your data. This doesn't mean that you get a report once a month. You need end‑to‑end visibility, basically, instantaneously.

Roddy: That's a brilliant point to close off on. What you, in essence, are saying is, digitalize your operating model of the business and understand where you are in your capabilities. If you're still running on spreadsheets, you need to understand how all of these spreadsheets, across different functions, how they interact with each other.

You can't go throw them away and replace them with because it will be worse than COVID. You'll stop the business.

Klaus: There's a growing community of corporations who already tick this box, who did their homework in building this foundation. For those ones, my recommendation is to start breaking the functional silos within supply chain. We always think that supply chain is already cross‑functional, but it isn't.

We've got a transportation department, and warehouse and distribution, and customer service, and there are some supply chain as well. These silos connecting the dots across the functional silos within supply chain is an important thing in order to get a more end‑to‑end‑oriented management of the network.

Those ones who are already there, I would love to have a chat with on a topic that I assume to be the big next wave after digital transformation. This is going towards cognitive process management and cognitive process automation. This is the next big thing.

This is, from today's perspective, for the top‑notch, who done more than their homework. This is not the average. This is not the magnitude of corporations that are already there to deal with this topic.

Roddy: Fantastic. Those last two points, sharing data across the end‑to‑end supply chain is absolutely fundamental to operating patient back. The last point you made is also absolutely one of the enabling values in the principles in the credo, and that is, systems are there to augment the insights of people. They are not there to automate people out of the process.

Thank you very, very much. Klaus.

Klaus: Thanks to you. Thanks, Roddy.


Return to: Agile Supply Chain Insights

PodcastSupply Chain CollaborationSupply Chain

Table of contents

Subscribe to Agile Supply Chain Insights
Stay informed with the latest patient-centric agile supply chain thought leadership content.
SUBSCRIBE
Subscribe to Agile Supply Chain Insights
Stay informed with the latest patient-centric agile supply chain thought leadership content.
 

Thank you for contacting us; we’ll be in touch shortly.

Related Content
thoughtleadership_globalnetwork.jpg
IDC: These 3 Capabilities Will Help You Increase Supply Chain Agility
IDC shares the top capabilities you need to achieve supply chain agility in the pharmaceutical industry. Read it now.
View More
digital-transformation-3.png
Are Data Silos Hindering Your Supply Chain Visibility? IDC Explains Why Pharma Supply Chains Need a Single Source of Truth
Traditional enterprise systems may be stifling your supply chain visibility, according to IDC. Find out what it will take to knock down the information silos.
View More
thoughtleadership_patient_healthcare_takingmedicine_1.jpg
Podcast Episode 7: Mike Wittman on Why You Can't Have Agility Without Reliability
Watch supply chain leader Mike Wittman share insights from nearly three decades at Johnson & Johnson.
View More

Cookie Settings

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies or similar tracking technologies. Please see below for an overview of the categories of cookies and similar technologies used on this site. You can allow or deny some of all of them, except Strictly Necessary Cookies which are required to provide the site to you. However, blocking some types of cookies may impact your experience of the site and services we are able to offer.

Please see our Cookie Policy for more details, including a list of the cookies we use. You can change your consent options at any time by following the “Cookie Settings” link in the Cookie Policy.
'Strictly Necessary' cookies let you move around the Site and use essential features like secure areas, shopping baskets and online billing. Without these cookies you would not be able to navigate between pages or use certain vital features of our Site, so we do not require your consent for their use. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet. For example, we use these Strictly Necessary cookies to identify you as being logged in to the Site. You can set your browser to block or alert you about these cookies, but if you do so, some parts of the Site will not work.
'Performance' cookies collect information about how you use the Site, such as which pages you visit, the time spent on the Site and if you experience any errors. We use performance cookies to provide aggregated statistics on how the Site is used and help us improve the Site including by measuring any errors that occur.
'Functional' cookies are used to provide services or to remember settings to improve your visit. We use 'Functionality' cookies to remember your settings and choices and show you when you're logged in to the Site.
‘Targeting' cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. The third party provides these services in return for recognizing that you have visited the Site. We also use 'Targeting' cookies to gather information that could be used to display content that we think may interest you.
Home

Footer

  • Quick Links
    Get a Demo
    Fast Facts
    The Network
    OPUS Platform
    Technical Support
    Open Jobs
    API: Terms of Use
  • Products
    Multienterprise Information Network Tower
    U.S. DSCSA Compliance
    Targeted Recalls
    Supply Chain Work Management
    Serialization
    Global Compliance
  • Resources
    Resource Center
    Events
    TraceLink University
    Partners
    Customers
    Community
  • About TraceLink
    Our Story
    Newsroom
    Culture & Careers
    Leadership
    Our Values
    Corporate Social Responsibility
  • Hot Topics
    Supply Chain Visibility
    DSCSA Compliance
    Supply Chain Collaboration
    Kazakhstan Compliance for Pharmaceuticals
    Kyrgyzstan Compliance for Pharmaceuticals
Follow Us on Social
Facebook
Linkedin
X
Legal & Trust.
© TraceLink Inc. 2009-2025 All Rights Reserved
Contact Us Today
Contact us today to digitalize your end-to-end supply chain for streamlined orchestration.
Contact Us
Stay Up-to-Date
Subscribe to receive industry insights and stay at the forefront of evolving trends.
Subscribe