Table of contents
A European leader in specialty pharmaceuticals manufacturing is digitalizing order fulfillment transactions across its trading partner ecosystem to support ambitious market expansion goals.
By improving how order-related data is exchanged with partners, the manufacturer will reduce failure-to-supply fees, increase transaction reliability, and ease the manual workload on customer service teams that previously relied on fragmented, email-based processes.
Target KPIs:
- 100% PO acknowledgement rate from CMOs
- 95%+ customer OTIF rate
- 90%+ CMO OTIF rate
Key Challenges:
- Limited visibility into partner order activity created longer lead times, higher warehousing costs, and challenges supporting market expansion.
- Service interruptions and delayed partner responses increased failure-to-supply risk and exception workload for supply chain and customer service teams.
- Fragmented email-based coordination consumed resources that could otherwise support customer experience, growth, and value-add initiatives.
