Table of contents
A Order Status Report allows suppliers and CMOs to stay aligned with customer expectations, proactively communicate any delays or issues, and help ensure compliance with contractual and service-level commitments. This report serves as a vital tool in the order fulfillment process, enabling all stakeholders to access accurate, timely, and consistent updates throughout the lifecycle of a purchase order.
Create and submit order status reports
Perform this task to create and submit new order status report. Additionally, suppliers can begin work on a order status report and save it for completion at a later time.

Perform this task to create new order status report and submit them to customers.
- Select a [MPL Network] from the drop-down in the header.
- Select a (e.g. your entire company or a Link to a specific Partner or internal location) in the header.
- Select
Partners must have the correct roles assigned if using the Owner's instance of Multienterprise Information Network Tower.
from the left menu. - Select .
- Select the New
button.
- On the New Order Status Report screen, fill in the following fields:
- field – A unique identifier assigned to a order status report.
- drop-down – The start date of order status report.
-
Select the Save
button.
The screen refreshes with the saved process order in the draft state and with the required sections populated.
-
Select the Edit
button.
- In the Transaction Information section, select Submitted from the drop drown.
- In the Order Status Report Information section fill in the following fields:
This field auto populates the value entered on the New Order Status Report screen. field – A unique identifier assigned to a order status report.
This field auto populates the value entered on the New Order Status Report screen. field – The start date of order status report.- field – The date on which the purchase order was issued by the buyer to the supplier.
- field – The date the supplier has committed to ship the ordered product to the customer.
- field – The date on which the product is expected to arrive at the customer's designated delivery location.
- field – The 3-letter ISO code representing the currency.
- field - The rate used to convert an amount from one currency to another.
- drop-down – A standardized code that defines the delivery terms agreed upon between the buyer and supplier.
- field – A code that specifies additional conditions or qualifiers related to the agreed delivery terms.
- field – Describe the terms of delivery.
- In the Reference Transaction section, select the Add
icon and fill in the following fields in Reference Transaction Information section:
- drop-down - The type of transaction to reference.
If the value does not match the available options, the value must be entered manually. type-ahead field – The unique identifier of the transaction. - field - The date of the transaction being referenced.
- Select
A new reference transaction line is added. .
- In the Customer and Supplier section, fill in the following fields under Customer group:
type-ahead field – The name of the company sending order status report. This company is customer of goods. This field pulls from the Owner's company and location master data.
The remaining Customer fields are auto populated with the values from the company or location's master data entry. If the name of the company is not present in the Owners master data, the company name must be entered manually.
- field – The address of the particular location.
- field – Any additional address information.
- drop-down – The two-letter country code with country name for this location.
- field – The state or region for this location.
- field – The city for this location.
- field – The postal code for this location's main address.
- field – The company or location's phone number.
- field – The company or location's fax number
- drop-down – The identifier type used for this company or location.
- field – The value associated with the identifier type.
-
In the Customer and Supplier section, fill in the following fields under Supplier group::
-
type-ahead field – The name of the company receiving the order status report. This company is supplier of goods. This field pulls from the Owner's company and location master data.
The remaining Supplier fields are auto populated with the values from the company or location's master data entry. If the name of the company is not present in the Owners master data, the company name must be entered manually.
- field – The address of the particular location.
- field – Any additional address information.
- drop-down – The two-letter country code with country name for this location.
- field – The state or region for this location.
- field – The city for this location.
- field – The postal code for this location's main address.
- field – The company or location's phone number.
- field – The company or location's fax number
- drop-down – The identifier type used for this company or location.
- field – The value associated with the identifier type.
-
-
In the Ship To Location and Carrier section, fill in the following fields under Ship to Location group::
-
type-ahead field – The name of the company receiving the order status report. This company is supplier of goods. This field pulls from the Owner's company and location master data.
The remaining Ship to Location fields are auto populated with the values from the company or location's master data entry. If the name of the company is not present in the Owners master data, the company name must be entered manually.
- field – The address of the particular location.
- field – Any additional address information.
- drop-down – The two-letter country code with country name for this location.
- field – The state or region for this location.
- field – The city for this location.
- field – The postal code for this location's main address.
- field – The company or location's phone number.
- field – The company or location's fax number
- drop-down – The identifier type used for this company or location.
- field – The value associated with the identifier type.
-
-
In the Ship To Location and Carrier section, fill in the following fields under Carrier group::
-
type-ahead field – The name of the company receiving the order status report. This company is supplier of goods. This field pulls from the Owner's company and location master data.
The remaining Carrier fields are auto populated with the values from the company or location's master data entry. If the name of the company is not present in the Owners master data, the company name must be entered manually.
- field – The address of the particular location.
- field – Any additional address information.
- drop-down – The two-letter country code with country name for this location.
- field – The state or region for this location.
- field – The city for this location.
- field – The postal code for this location's main address.
- field – The company or location's phone number.
- field – The company or location's fax number
- drop-down – The identifier type used for this company or location.
- field – The value associated with the identifier type.
-
- In the Line Item Reference Transactions section, select the Add
icon and fill in the following fields in Line Item Information section:
- field - A unique code or value used to represent the position of an order-related data element within a hierarchical structure.
- field – A reference to the hierarchical identifier of the parent element in the order structure.
- Select
A new line item information is added. . - Select a line item information row and then select the branch
icon and fill in the following fields under Line Item Reference Transaction Information section:
- drop-down - The type of transaction to reference.
If the value does not match the available options, the value must be entered manually. type-ahead field – The unique identifier of the transaction. - field - The date of the transaction being referenced.
- Select
A new components list information line is added. .
- Select the line item information row drop down to view the line item reference transaction information in a table.
- In the Line Item Status Report section, select the Add
icon and fill in the following fields in Order Status Report Product Line Item Details section:
- field - A unique code or value used to represent the position of an order-related data element within a hierarchical structure.
- field – A reference to the hierarchical identifier of the parent element in the order structure.
- field – The date on which the product associated with the line item is authorized or released for shipment by the supplier.
- field – The planned date on which the product is expected to be shipped from the supplier to the receiving party.
- Select
A new order status report product line item details line is added. . - Select a order status report product line row and then select the branch
icon and fill in the following fields under Product Line Item Status Details section:
- field – The number to identify the line item by (e.g. 50).
- drop-down – A brief description stating the purpose of the transaction.
The and fields are auto populated with the values from the Owner's product master data entry for the product. If the product name is not present in the Owner's product master data then the product name must be entered manually. field – The name of the product. If the user enters an item code instead, the field automatically displays the corresponding item name.- drop-down – The product code type (e.g. IN-Product Code).
- field – The product code.
- field – The number of units ordered.
- drop-down – The unit of measure for the order quantity in the line item.
- field – The price that each unit of the product sells for.
- field – The net weight of goods excluding the transportation container and accessories.
- drop-down – Unit of measure for the net weight of goods excluding the transportation container and accessories.
- field – The total weight of the shipment, including packaging.
- drop-down – The unit of measure for the total weight of the shipment.
- Select
A new product line item status details line is added. . - Select the order status report product line row drop down to view the product line item status details information in a table.
- Select a product line item status details row and then select the branch
icon and fill in the following fields under Item Status Report section:
- drop-down – A standardized code that indicates the current status of a purchase order or order line item
- drop-down – A code that provides additional context or explanation for the current order status.
- field – The date when the current order status was assigned to the order line item.
- drop-down – The classification of the quantity being reported for a product line item
- field – The numeric value indicating the quantity based on the item quantity type, such as ordered units.
- drop-down – The unit in which the item quantity is measured.
- drop-down – The type of date to be referenced
- field – The date value to be referenced.
- field – The name of the ship to location company.
- field - The address of the ship to location company.
- field – The name of the city for the ship to location address.
- field – The name of the state for the ship to location address.
- drop-down – The name of the country for the ship to location address.
- field – The postal code of the city for the ship to location address.
- field – The name of the company receiving the shipment.
- field – The location address of the company receiving the shipment.
- field – The name of the city of the company receiving the shipment.
- field – The name of the state of the company receiving the shipment.
- drop-down – The name of the country of the company receiving the shipment.
- field – The postal code of the company receiving the shipment.
- Select the product line item status details line row drop down to view the item status report information in a table.
- In the Summary section, select the Add
icon and fill in the following fields in Line Item Information section:
- drop-down – The description of the order status report.
- field – The value of the order status report.
- field – The unit value of order status report.
- Select
A new summary information is added. . - In the Notes section, enter any additional comments or instructions.
- To submit the order status report:
To save the order status report in a Draft state and finish it later, ensure the button is not selected and then select the Save
button in the draft state.
Select the
button at the top of the screen.The submit status indicator circle is filled in with green to indicate the desired action upon selecting save.
Select the Save
button.
The order status report is submitted.
Tips
-
Select the Add
icon, to add a new line item, where available.
-
Select the Delete
icon, to remove an individual line item, where available.
-
Select the branch
icon, to add a new line item in the inserted table, where available.
- New order status reports can also be created by selecting the New
button on the Order Status Reports Details screen for an existing order status report.

Complete and submit a saved order status report in the draft state.
- Select a [MPL Network] from the drop-down in the header.
- Select a (e.g. your entire company or a Link to a specific Partner or internal location) in the header.
- Select
Partners must have the correct roles assigned if using the Owner's instance of Multienterprise Information Network Tower.
from the left menu. - Select .
- Select the Filter
button to find order status reports in Draft state.
-
Select the
link in the results table. -
Select the Edit
button.
- In the Transaction Information section, select Submitted from the drop drown.
- Confirm the order status report details and select the Edit
icon associated with that line item to modify the fields if required.
-
Select the
button at the top of the screen.The submit status indicator circle is filled in with green to indicate the desired action upon selecting save.
-
Select the Save
button.
The order status report is submitted.
Tips
- Select the order status report number row and then select the Delete
icon on the top of the Search Order Status Report screen, to delete a order status report in a draft state.
A deleted transaction cannot be retrieved.
Search and view order status reports

Perform this task to search for and view the details of the order status reports sent or received by suppliers or customers. Viewing the details of a order status reports enables suppliers or customers to quickly access order status report information (e.g. the quantity for each line item in an order) in TraceLink without having to search through the actual B2B message.
- Select a [MPL Network] from the drop-down in the header.
- Select a (e.g. your entire company or a Link to a specific Partner or internal location) in the header.
- Select
Partners must have the correct roles assigned if using the Owner's instance of Multienterprise Information Network Tower.
or from the left menu. - Select .
- Select the Filter
button.
- In the Filters panel, fill in one or more of the following fields to filter the results:
- field – A unique identifier assigned to a order status report.
- drop-down – The start date of order status report.
order status report:
drop-down – The state of the- Draft – The transaction is in the draft state.
- Submit – The transaction has been created.
- Processing – The application is getting ready to handle incoming transactions by doing some initial tasks, such as copying the files it receives.
- Processed – The application changes the standard information into a format that is easy to use and specific to your transaction.
- Preparing to Send – The application is getting ready to send out a transaction and is doing some initial tasks, like copying the necessary information for the process.
- Sending –The application sends out business transactions to the buyer or supplier.
- Sent – The transaction is successfully completed and shared with the receiving party.
- Sent Order Status Reports. The name of the company the order status report was sent to.
If the name of the company is not present in the Owners master data then the company's name must be entered manually. type-ahead – Displays only if the menu item is - Received Order Status Reports. The name of the company the order status report was received from.
If the name of the company is not present in the Owner's master data then the company's name must be entered manually. type-ahead – Displays only if the menu item is - order status report was last updated:
- Today – The transaction was modified within the last few hours.
- Yesterday – The transaction was updated within the past 24 hours.
- Last Week – The transaction was modified in the last 7 days.
- Last Month – The transaction was modified in the last 30 days.
- Last 3 Months – The transaction was modified in the last 90 days.
- Last 6 Months – The transaction was modified in the last 180 days.
- Custom Range – Select a specific period of time that the transaction was modified in from the calendar.
field – The period of time in which the
-
Select
.A list of order status reports displays based on the filter results.
-
Select the link for the order status report from the results table.
The View Order Status Reports screen displays.
- To view all fields for each line item, select the View
icon on the Details screen.
Reprocess and resubmit order status reports

After the order status report is submitted, the user might encounter an error and the processed status will be set to Paused With Error. Use the following procedure to resolve any error messages encountered while submitting a order status report.
- Select a [MPL Network] from the drop-down in the header.
- Select a (e.g. your entire company or a Link to a specific Partner or internal location) in the header.
- Select
Partners must have the correct roles assigned if using the Owner's instance of Multienterprise Information Network Tower.
from the left menu. - Select .
- Select the Filter
button to find order status reports in Processing, Processed, Preparing to Send, or Sending state.
- Select link in the results table.
- View the following fields for error in the Transaction Information section:
- Process Status - Displays the status of the submitted transaction.
- Last Transaction Error - Displays the error message.
- Select the Edit
button..
- In the Transaction Information section, select Submitted from the drop drown.
- Select the Save
button.
The order status reports request is moved from Processing state to Sending state indicating that the order status report is submitted successfully.
Do not select the button, as it will cause the transaction to skip a workflow state, preventing successful delivery.

If a transaction is successfully sent to a partner but an issue occurs on the partner's side (e.g. in their ERP system), the sender can avoid re-entering all the details by rolling back to a previous workflow state and resending the transaction, thus saving time and effort for both parties.
- Select a [MPL Network] from the drop-down in the header.
- Select a (e.g. your entire company or a Link to a specific Partner or internal location) in the header.
- Select
Partners must have the correct roles assigned if using the Owner's instance of Multienterprise Information Network Tower.
from the left menu. - Select .
- Select a Sent state. in
-
Select the Edit
button.
The state of the order status report is automatically moved to Sending state.
-
Select the
button at the top of the screen.The submit status indicator circle is filled in with green to indicate the desired action upon selecting save.
-
Select the Save
button.
The order status report is submitted.
The statues of the order status report moves to Sent state.