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Issue Tracking

Managing issues at direct and indirect material suppliers is often a manual process across multiple functions within the pharmaceutical manufacturer. This process creates challenges as an issue discovered at a supplier may have broader ramifications across the enterprise. With thousands of suppliers to manage, issue follow up and resolution becomes a challenge.

TraceLink’s Issue Tracking application facilitates the exchange and tracking of supplier issues and complaints between the pharmaceutical company and their direct and indirect partners. Issue lifecycles are tracked from submission, investigation, and resolution through to closure. Issues are categorized so that detailed analysis can be performed supporting 8D (8 Disciplines) and Six Sigma DMAIC methods for root cause analysis and problem solving.

With Issue Tracking you can:

  • Enable business owners to rapidly onboard and manage suppliers through the network
  • Provide shared visibility and status tracking of supplier issues with internal teams
  • Prioritize issues based on severity and due date
  • Extract supplier issues data for KPI analytics and trending
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