To help you succeed in satisfying Drug Supply Chain Security Act (DSCSA) regulations, we’ve developed a set of educational resources. You'll learn about the TraceLink global network and how your company can share compliance data with your trading partners on the network.
Recorded Webinars:
| Product Track Recorded Training Session |
Learn about the DSCSA and how to use Product Track to meet your regulatory requirements.
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| Product Track End-to-End Recorded Training Session |
For Product Track End-to-End Administration users, learn about DSCSA, Product Track, and how to submit service requests.
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Live Webinars:
| Enroll in a Live Webinar |
Learn about the DSCSA and how to use Product Track to meet your regulatory requirements.
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TraceLink End-to-End Administration Resources for Healthcare and Pharmacies
If your company has signed up for the Product Track End-to-End Administration program, TraceLink manages your track and trace solution by administering users, adding trade partners, managing product data, and handling exceptions. You can even upload your received paper and TraceLink will generate and manage the transaction histories required for DSCSA compliance. Click below to learn more. For further questions, contact e2e@tracelink.com.
| End to End Administration for Healthcare and Pharmacies |
Learn about the administrative tasks TraceLink's customer service representatives complete for you and how to request their services.
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| Setting Up Your Workspace |
Learn how to set up a ProcessLink Workspace that you can use for uploading your paper transaction histories (T3s).
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| Converting Paper THs to Digital |
Learn how to upload paper transaction histories to convert them to digital so that you can search for and download them.
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| Requesting Partners Be Added | Student Guide |
Learn how to request that a partner by added by TraceLink's customer service team.
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| Partner Company Element Sample | Excel Spreadsheet |
Complete this spreadsheet with the trade partners you want TraceLink customer service representatives to add.
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| Requesting Users Be Added | Student Guide |
Learn how to make a user management request of TraceLink's customer service team.
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| Other Important Information | Student Guide |
Learn the answers to frequently asked questions about Product Track. Also, see the videos in the Product Track Educational Resources table below for more information.
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Educational Resources
Getting Started with TraceLink
| Using Product Track for DSCSA Compliance |
(11 min.) |
Learn about Product Track and how to ensure compliance with U.S. Drug Supply Chain Security Act (DSCSA).
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| Product Track Quick Start | Student Guide |
Activate your account and access TraceLink applications.
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| Product Track US for Healthcare and Pharmacies |
Learn how to use Product Track to meet your DSCSA requirements.
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| Activating Your TraceLink Account as a Company's First User |
eLearning |
Activate your account as the first TraceLink administrator at your company.
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| Activating Your TraceLink Account as a TraceLink Member |
(2 min.) |
Activate your account when an administrator at your company adds you to TraceLink.
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| Accessing TraceLink Applications |
eLearning |
Use the applications menu to access Product Track US.
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| Don't See What You Expect in the Applications Menu? |
eLearning |
Troubleshoot missing applications.
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Product Track Educational Resources
| Using Product Track for DSCSA Compliance | eLearning (11 min.) |
Learn about Product Track and how to ensure compliance with U.S. Drug Supply Chain Security Act (DSCSA).
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| How to Verify That You Are Receiving from Your Vendor |
eLearning |
Learn how to use Info Exchange to check that your vendor is sending compliance data.
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| How to Search for Transaction Histories | eLearning (2 min.) |
Learn how to respond to requests for information (RFIs) from regulatory agencies by searching for suspect products.
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| How to Create Transaction Histories from Paper |
eLearning |
Create T3s from your paper transaction histories.
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| How to Manage Transaction Histories During Receiving |
eLearning |
Create receipts for deliveries in Product Track to generate the transaction histories required for the items in the delivery.
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| Reselling Limited Quantities of Medication |
(5 min.) |
Understand the process of reselling limited quantities of medication.
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| How to Resell Limited Quantities of Medication |
(2 min.) |
Resell limited quantities of medication to other pharmacies when they have shortages.
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| Managing Products with Missing NDCs |
(13 min.) |
Understand the process of managing products with missing NDCs.
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| How to Manage Products with Missing NDCs |
(1 min.) |
Add missing NDCs to Product Master Data to resolve exceptions.
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| How to Filter by Location |
(4 min.) |
TraceLink allows you to filter by your locations so that you can receive product at specific locations. This video explains how to upload the identifiers of your locations so that you can select these locations when receiving.
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TraceLink Administration and Master Data Educational Resources
Note: You must have the Company Administrator role to perform administrative functions.
| Adding Users and Administrators | eLearning (1 min.) |
Add users and administrators to TraceLink. You must be a TraceLink Administrator to do so.
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| Adding Members to Applications | eLearning (1 min.) |
Add users to the Product Track application. You must be a Manager of the Product Track application to do so.
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| Adding Managers (Service Administrators) |
(1 min.) |
Add a user as a Product Track Manager so that they can invite new users and partners to Product Track.
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| Managing Partner Master Data |
(3 min.) |
Add, update, and view trading partners. After you add the Partner Master Data, you must create a "ServiceLink" to the partner. See "Creating Links to Partners."
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| Creating Links to Partners |
(2 min.) |
After you add Partner Master Data for your trading partners, you must create a TraceLink "Link" to those partners.
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| Managing Company Master Data |
(4 min.) |
Add, update, and view Company and Location Master Data.
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| Adding Internal Locations |
(3 min.) |
Add a company location.
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| Uploading Product Master Data |
(3 min.) |
Upload Product Master Data using a CSV file.
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| Managing Product Master Data |
eLearning |
Add, update, and view products.
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