Supply Chain Issue Management

Prevent disruptions and enable collaboration with cross-functional teams at internal sites, direct and indirect suppliers, logistics providers and customers across your end-to-end supply chain, to resolve issues quickly and permanently.

Your solution to Supply Chain Issue Management

Agile Process Teams for Supply Chain Issue Management is a multienterprise collaboration solution for capturing, analyzing, resolving, correcting, and preventing supply chain issues.

Dashboards provide actionable visibility at all levels of the organization and to end-to-end supply chain partners.

Drill down from dashboards into individual incidents, assign them to the right team of subject matter experts, and start the resolution process.

Four pre-built incident management processes and a change request process ensure that you can get started immediately.

Issues of all types can easily be reported by employees and partners.

Supply chain partners can report issues and collaborate more effectively on supply chain issues using a single source of data.

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Respond

Gain visibility with real-time supply chain performance scorecards

Dashboards enables better decision making through full visibility into incidents, trends, and the resolution process. Unlike most scorecards that report on what happened in the past, dashboards provide status of ongoing resolution processes.

Identify internal operations and partners that need help

Quickly identify internal operating units and supply chain partners with operational challenges and assign subject matter experts to resolve open incidents and improve processes.

Resolve

Early identification of critical issues

All employees and supply chain partners can report incidents as soon as they are identified, categorize and prioritize issues, and assign tasks and due dates.

Use the right team

Process teams are virtual teams from inside and outside of your organization that collaborate to resolve issues. These teams ensure the right subject matter experts are assigned and issues routed to the right team members.

Add structure

Agile Process Teams for Supply Chain Issue Management is a collaborative platform to capture, analyze, resolve, correct, and prevent supply chain issues. Drill down to assign incidents, set due dates, and update priorities to resolve supply chain issues immediately.

Apply an efficient process

Workflow-driven status updates ensure everyone knows which incidents need to be resolved.

Prevent

Root cause analysis

History of prior incidents resolutions and root cause designations speed incident resolution and supports continuous process improvements methodologies like Six Sigma.

Track all partner change requests

Collaboratively manage inbound and outbound change requests to improve communication with supply chain partners and ensure complete execution of process improvement follow up on root causes.