|Who do I contact if I have a question about the report?||
There will be a Technical Consultant (TC) working on and sending your report who can help you with questions.
|Will the TC provide detailed custom analysis or help me reach out to my trade partners or national systems to resolve any issues?||
Custom analysis and outreach to trade partners or national systems is beyond the scope of this service, but a change order can be created if you would like additional services provided to execute these items.
|What is the scope of effort associated with the report?||
Please refer to the Professional Services Offering Form (PSOF) where this is all outlined.
|When is the report run and when will I receive it?||
The report will cover any alerts received between 12am and 11:59pm GMT of a given day. The report will be worked on in a such a way that you will receive it before the start of the business day in the GMT time zone. Alerts received over the weekend will be included in Monday’s report.
|Does this service take care of everything I need to do to be compliant regarding EU Alerts?||
This report should save you significant time with regards to what you need to research in TraceLink, but you may still have some steps to take to research any issues with the national system or pharmacy.
|How do I access the daily report?||
Each daily report will be provided via the Customer Success Portal. You will look for the case with the relevant date in the subject line and then export the file from that case.