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Join our team. Transform an industry. Enable better healthcare. That's a pretty good day's work.

Our Core Values

Our core values form the foundation on which we perform work and conduct ourselves as people. They reflect who we are, and who we continuously aspire to be; how we interact with each other and our customers; and how we will fulfill our mission. Simply put, our core values are part of our DNA and are used every day, in everything we do.

People are intrinsic to our business – We value and respect each other, our customers, our shareholders, and our partners. Great companies are built by great people, and people are critical to achieving our shared success.

Integrity is part of our foundation – We strive to communicate honestly and transparently with all of our stakeholders – internal and external – in order to build and maintain trust, and enable all of us to achieve excellence.

Leading and driving industry-wide transformation is key – We strive to be experts, share our knowledge openly, and collaborate fairly in order to create massive value and generate change.

Innovation enables us to build tomorrow’s solutions today – We are big thinkers and we like leading the pack. We embrace the confluence of new paradigms and technologies to institute lasting transformational value.

Focusing on goals and measuring results allows us to objectively assess our success – As a services-driven company that supports the mission-critical needs of our customers, we can’t waiver on our accountability to them. We say what we are going to do, and do what we say, in order to meet the expectations of our stakeholders. Our success is tied to our customers’ achievements, and we drive hard to make our customers wildly successful.

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Culture and Diversity

TraceLink was founded in 2009 with a bold ambition — to enable the global distribution of safe prescription medicines through disruptive technology, with a clear vision for protecting patients from counterfeit drugs. Fueled by a desire to keep the world a safer place, we are constantly engaging new ways to use our cutting-edge products and services to accomplish high impact initiatives.

By embracing innovation, developing tested and secure solutions, leveraging our collective knowledge, and practicing transparency in communications, TraceLink has established long-standing partnerships among colleagues and customers across the pharmaceutical industry, collaborating to set the foundation for the digital transformation of the life sciences supply chain.

We have assembled diverse, world-class teams of experienced professionals laser-focused on serving our customers’ needs. With some of the brightest and most motivated people in product innovation, engineering, business strategy, customer success, and more, we are industry thought leaders dedicated to helping shape a massive transformation of the life sciences supply chain.

TraceLink is committed to diversity and an inclusive culture, working hard to attract, develop, engage, and retain a global talent mix to fuel our competitive advantage.

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Our Global Workforce

The TraceLink global headquarters is located in North Reading, Massachusetts, north of Boston, the nexus of biotech and where corporations and academia converge to support disruptive innovation. TraceLink’s second US office is located in Pittsford, NY, one of the fastest growing technology hubs in the nation. Our European headquarters is based out of the bustling historical town of Uxbridge, in west London, England. TraceLink Private Limited is located in Mumbai, India, among a new generation of tech start-ups. And TraceLink’s satellite offices in Singapore and Brazil are steadily growing.

We think globally, stand outside the box, challenge each other, kick around some pretty blue sky ideas, and then find ways to execute. Our employees hail from countries all over the world, speak more than 15 languages, and apply depth and breadth of experience to our work.

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Recognition

As a truly exceptional place to build a career, we are proud of the acknowledgment and industry recognition we have received for our innovation, thought leadership and culture. Our most recent accomplishments include:

  • TraceLink CEO Shabbir Dahod was selected by PharmaVOICE magazine as one of the top 100 most inspirational and influential people in the Life Sciences Industry in 2017.

  • TraceLink VP of Product Management Lucy Deus received the 2017 Boston Business Journal “Women to Watch in Science and Technology” award.

  • In 2017, Gartner named TraceLink a “Cool Vendor” in Supply Chain Technologies for the company’s innovation and impact in the market place.

  • The TraceLink Life Sciences Cloud was named a 2017 Gold Winner of the highly esteemed Edison Award™, recognized for superior innovation in Data Security.

  • TraceLink won the 2016 Stratus Award for Cloud Computing in Cloud Collaboration, Enterprise.

  • The Boston Globe named TraceLink one of the 2016 “Top Places to Work” in Massachusetts.

  • In 2016, MassEcon awarded TraceLink with the  Economic Impact winner, recognizing the company’s rapid employee growth (an 85 percent year-over-year increase in headcount) and $2.6 million investment and relocation to a 49,000 square-foot office space in Massachusetts.

  • TraceLink ranked #149 among Deloitte’s 2016 Technology Fast 500 award winners (up from #293 in 2015), #8 among the fastest growing companies from Massachusetts, and #4 among the fastest growing software companies headquartered in the state.

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Life at TraceLink

We recognize that our employees are our greatest asset, and their well-being helps to create a fun, healthy, and productive workplace. We believe in wide-open spaces for greater collaboration - no stuffy offices - and we encourage out-of-the-box thinking. We gather as a team, company-wide, to celebrate our wins every Friday, no matter how big or small they might be. We also offer a generous total rewards package and an abundance of company perks.  

Equity and Bonus Programs - We strongly believe in sharing in our success. As such, TraceLink employees are eligible to receive equity in the company as part of their total compensation. All full-time regular employees are part of the annual company bonus program or a sales incentive plan, depending on the nature of their role.

Healthcare - We’ve got you covered. TraceLink offers top-tier medical, dental, and vision coverage, as well as Flexible Spending Accounts that can be used to pay qualified medical and dependent care expenses in the U.S. In other countries, we offer competitive family-oriented packages and are continuously adding new benefit programs as we grow.

Flexible Paid Time Off - We believe that rest and relaxation unlocks creativity, and promotes a healthy balance between work and life. We have a flexible, self-directed paid time-off program for most of our workforce in the U.S. — our employees take as much vacation as they want, when they want it, as long as they’re getting their work done. In other countries, we offer competitive paid time-off programs, as well.

Retirement Savings Accounts - Providing programs to help you save for your future is important; as such, TraceLink offers a competitive 401(k) plan in the U.S., and pension plans in various countries, worldwide.

Office Meals - We provide free catered lunches every weekday, and stock an impressive supply of cold and hot beverages, healthy snacks, and treats in our various offices. Need to work late one night? We’ll make sure you have dinner, too.  Food trucks frequently appear to inject continuous variety in employee lunch options and keep things fun.

Perks@Work - Wellness Rooms in our offices offer a quiet place to recharge and reflect throughout the day. Company-wide holiday parties, summer outings, Thirsty Thursday gatherings, impromptu ice-cream parties, dry-cleaning pickup and drop-off in most offices, and discount movie and theme park tickets are just some of the perks that our employees enjoy.

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Are You a Game Changer? We're Hiring

Every new hire is a reflection of the values we uphold, and an opportunity for us to enhance and directly impact our culture and climate. The strength of our company depends on the quality and satisfaction of our people, so we take the process and the art of hiring and onboarding very seriously.

We are looking for game changers ready to master new technologies, break down business barriers, and become trusted advisors for some of the largest and fasting growing life sciences companies on the planet.

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Do You Have Other Expertise?

We are always seeking talented, motivated individuals to join our team across IT, Sales, Customer Service, Partnerships, Marketing, and other functions. Please reach out to us at career@tracelink.com if you think you are a fit but don’t see an open role.

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