By Peter Monahan, Senior Director, Center of Excellence
Partners will participate in your APT-SCIM program because they will realize that digitalizing the issue resolution process will provide significant benefits for no additional cost, and with reduced resource effort required given the ability to manage supply chain issues more effectively.
Supply chain partner engagement is critical to a successful supply chain issue management program. TraceLink Agile Process Teams for Supply Chain Issue Management (APT-SCIM) encourages partners to participate by making it easy to join and use the solution, and by providing immediate, tangible benefits to partners. These benefits include greater visibility into the issues that could disrupt their own supply chain operations, improved operating efficiencies from issue resolution, and greater ability to deliver for their customers, resulting in improved customer satisfaction.
Here are five reasons that partners will want to be a part of your APT-SCIM deployment:
1. Partners participate at no cost: TraceLink does not charge your partners for access to APT-SCIM and will provide initial training and technical support at no cost.
2. No system integration required: To get started, partner users simply accept an email invitation from your company for immediate access. Once the first partner user has access, he or she can add as many additional authenticated users from their company as needed.
3. Issue visibility: Partner users benefit from visibility into customer issues, resolution priorities, and instant notifications for transitions in the workflow-driven processes. Access to APT-SCIM will ensure that partners are working on the issues that are most critical to their customers.
4. Quicker issue resolution: Partner users connect directly with the customer’s subject matter experts and work collaboratively on a common platform to resolve issues faster. You spend less time on supply chain issues and so do your partners.
5. Get paid sooner: Reducing the time to resolve issues will lead to faster payments from customers, which results in better operating margins and financial performance.
Partners will participate in your APT-SCIM program because they will realize that digitalizing the issue resolution process will provide significant benefits for no additional cost, and with reduced resource effort required given the ability to manage supply chain issues more effectively.
TraceLink will also work with your suppliers and other supply chain partners to help them understand the value of deploying APT-SCIM across their own supply chains to further improve the level of digitalization across the end-to-end supply chain. The result, for them and for you, is greater predictability of supply chain performance.
Learn more in our Supply Chain Issue Management Resource Center.
