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Healthcare Operations Services Team (HOST)

Empowering teams to focus on better patient care by streamlining operations & ensuring companies are always prepared for inquiry or audit

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Product overview

Sharing the load & minimizing risk

TraceLink Product Tracing customers can leverage Healthcare Operations Services Team (HOST) support services to shoulder the DSCSA compliance workload.

HOST can save customers an average of 5 hours per week by streamlining operations and reducing manual documentation tasks, taking work off your hands and minimizing your risk of compliance errors.

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HOST offers:

Product, partner, and company master data management

Paper-to-digital processing

Continuous quality control checks

Exception handling

Document preparation for audits

Industry challenges

Streamlined operations under DSCSA compliance

Today’s pharmacies and healthcare systems face immense challenges in managing regulatory compliance operations and navigating evolution in the industry. These challenges include:

Complying with DCSCA requirements

Pharmacies and healthcare systems that rely on paper documentation and their own staff to comply with DSCSA Transaction History requirements are incurring additional overhead.

Complying with DCSCA requirements
Track & manage exceptions efficiently

Healthcare systems are often not able to respond quickly to an FDA or state audit, creating delays and compliance issues.

Track & manage exceptions efficiently
Securely respond to audits & inspections

With so many changes in compliance regulations, it’s often difficult to track and manage exceptions efficiently, without causing delays and errors in the supply chain.

Securely respond to audits & inspections
Support evolving supplier network

Companies need more innovative ways to prevent delays or disruptions that can hurt the brand and cause financial losses.

Support evolving supplier network

Benefits

How HOST drives efficiency

Convert documents to DSCSA-compliant formats

Monitor & manage transaction errors

Utilize proactive audit support

Access dedicated production support

Integrate partners & customers

Redirect scarce validation resources

Attend monthly training sessions

Digital_Documents

Benefits

Convert documents to DSCSA-compliant formats

TraceLink converts your user-scanned or uploaded paper documents to create a DSCSA-compliant digital T3 (Transaction Statement, Transaction Information, and Transaction History). TraceLink completes approximately 1,000 paper-to-digital conversions per week.

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Benefits

Monitor & manage transaction errors

HOST manages and remediates transaction errors on behalf of our customers that can occur as a result of receiving POs or ASNs from suppliers with missing information required by DSCSA. HOST identifies error trends, identifies root causes, and partners with trading partners or engineers to remediate the errors. To date, HOST has reduced more than 90% of vendor errors our customers formerly encountered.

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Benefits

Utilize proactive audit support

TraceLink works with you to prepare for and respond to audits and inquiries initiated by regulatory authorities—and to ensure that your organization can supply the required compliance information within the mandated response time.

data

Benefits

Access dedicated production support

Since 2017, TraceLink has helped hundreds of healthcare companies and their trading partners meet their DSCSA responsibilities. HOST can help update or reset log-on information, create new users/permissions, establish new locations, and set up secure connections with new suppliers.

For Internal 34

Benefits

Integrate partners & customers

While most partner integrations are established during the implementation of your TraceLink solution, over time new business trading partners will need to be onboarded. By leveraging the power of the world’s largest healthcare network, TraceLink has made over 12,500 digital connections between our customers and their vendors.

Capabilities_Analytics

Benefits

Redirect scarce validation resources

TraceLink proactively loads and updates National Drug Codes (NDCs) from multiple verified sources and maintains a database of nearly 500,000 NDCs. Just by being a TraceLink customer, your ASN data will be verified against NDCs sourced from the FDA, Redbook, suppliers, and product master data.

Employee

Benefits

Attend monthly training sessions

TraceLink offers monthly training and interactive Q&A sessions to help customers learn about DSCSA requirements and provide attendees with expert guidance and best practices for using TraceLink’s solutions. Learn more

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Impact

Keeping the focus on patient care

Keeping up with DSCSA compliance no longer means time away from patients and their care. HOST provides day-to-day operational support so that health system personnel can focus on their primary responsibilities.

Keeping up with DSCSA compliance no longer means time away from patients and their care. HOST provides day-to-day operational support so that health system personnel can focus on their primary responsibilities.

1,000+

Paper-to-digital conversions handled per week

12.5k+

Connections between customers and trade partners managed

>90%

Reduction in errors

Healthcare and pharmacy voices

Building a strong, resilient network

Hear thoughts about the impact of HOST on healthcare and pharmacy.

Hear what our customers and partners are saying about HOST.

“Every day, we talk to leaders in healthcare organizations and retail pharmacies about the impacts that regulations like DSCSA and evolutions in supply chain technology cause in their operations. We are dedicated in our mission to partner with our healthcare and pharmacy customers to alleviate these burdens and help them keep focused on their patients.”

Josh Sheldon

Josh Sheldon

VP Professional Services and Support

TraceLink

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retail pharmacy

Ready to get started?

TraceLink offers HOST at no additional cost to qualified customers, providing a dedicated team of TraceLink experts to handle the compliance responsibilities so your pharmacists and clinicians can do what they do best: deliver quality care to patients.

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